Caseworker - National Triage and Allocation Team

Government Recruitment Service; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public sector organization is seeking a Caseworker for the National Triage and Allocation Team, responsible for interpreting complex information, making evidence-based decisions, and enhancing the customer Check, Challenge, and Appeal journey. Ideal candidates will have strong analytical and organizational skills. Join a supportive environment committed to professional growth.

Qualifications

• Experience in interpreting complex information.
• Ability to work within legislation and policy.
• Strong decision-making skills based on evidence.

Responsibilities

• Examine complex information and make informed decisions.
• Research data for rating casework.
• Build relationships with internal teams and stakeholders.
• Directly contact ratepayers via phone or email.

Skills

Research skills

Analytical thinking

Communication skills

Organizational skills

Job description

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Caseworker - National Triage and Allocation Team – Role Overview

The Valuation Office Agency are actively seeking for enthusiastic and driven individuals to work within the National Triage and Allocation Team (NTAT), part of the wider Chief Operating Officer Group.

As a NTAT Caseworker you will be examining complex information and undertake detailed analysis to make accurate and informed decisions. The role involves being responsible for triaging Challenge cases for lawfulness and completeness, evidence reviews on Check cases and supporting the delivery of volumes and timeliness measures, helping to improve the customer Check, Challenge and Appeal (CCA) journey.

Our caseworkers understand and apply technology to achieve efficient and effective business and personal results. The successful candidate will take initiative and suggest ideas for business improvements, developing networks and to share feedback with others in a constructive manner.

Caseworker - National Triage and Allocation Team – Key responsibilities

• Using your research and analytical skills to interpret information and make judgements to make evidence-based decisions on a range of cases across the business area.
• Working within current legislation and organisational policy and guidelines.
• Researching data and collate information to formulate a decision regarding rating casework and be accountable for any decisions made.
• Build relationships by working closely with other Property Caseworkers, Researchers and Inspectors and wider teams within the Valuation Office.
• Direct contact with ratepayers/taxpayers and agents by phone or email.
• Inputting and downloading of data into our computer systems.
• Have good horizon scanning and organisational skills and the ability to identify risks to own and team performance.