Caseworker - National Triage and Allocation Team

Government Recruitment Service; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency is seeking a motivated Caseworker to join their National Triage and Allocation Team. You will analyze complex information and make evidence-based decisions on various cases, collaborating with multiple teams. Strong analytical and research skills are essential for success in this role. This position promotes professional growth in a supportive environment.

Benefits

Opportunities for personal development

Collaborative working environment

Qualifications

• Ability to analyze complex information and make evidence-based decisions.
• Experience in collaborating with multiple teams and stakeholders.
• Proficiency in using computer systems for data management.

Responsibilities

• Interpret information and make evidence-based decisions on various cases.
• Collaborate with Property Caseworkers and other teams.
• Engage directly with ratepayers and taxpayers.

Skills

Analytical skills

Research skills

Communication skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion of revenue, which benefits communities and citizens across England and Wales.

We uphold values of professionalism, integrity, respect, and innovation. We are committed to providing a collaborative, supportive environment that encourages colleagues to contribute, grow, and succeed. We offer opportunities for personal development and growth, supporting colleagues throughout their careers.

Caseworker - National Triage and Allocation Team – Role Overview

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As an NTAT Caseworker, you will analyze complex information and make accurate, informed decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting volume and timeliness targets to enhance the customer Check, Challenge, and Appeal (CCA) process.

Our caseworkers utilize technology to achieve efficient results. The successful candidate will proactively suggest improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Interpret information and make evidence-based decisions on various cases using research and analytical skills.
• Operate within current legislation and organizational policies.
• Research data, collate information, and make decisions regarding rating cases, being accountable for these decisions.
• Collaborate with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
• Engage directly with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into computer systems.
• Maintain good horizon scanning and organizational skills to identify risks to performance.