Caseworker - National Triage and Allocation Team

Government Recruitment Service; Cambridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

A public sector agency is looking for enthusiastic Caseworkers to join their National Triage and Allocation Team. The role involves examining complex information, making evidence-based decisions, and collaborating with various teams to improve the customer journey. Ideal candidates should possess strong analytical and communication skills, and experience in handling stakeholder interactions is advantageous. This position offers opportunities for personal development in a supportive working environment.

Qualifications

• Proficient in interpreting complex information and making evidence-based decisions.
• Experience in communicating effectively with stakeholders.
• Ability to use technology for efficient results.

Responsibilities

• Examine challenge cases for lawfulness and completeness.
• Review evidence on check cases.
• Support volume and timeliness targets to improve customer journey.

Skills

Analytical skills

Research skills

Communication skills

Teamwork

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion in revenue, which benefits communities across England and Wales.

We value professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive environment that encourages colleagues to contribute, grow, and excel. We offer opportunities for personal development and growth, supporting colleagues throughout their careers.

Caseworker - National Triage and Allocation Team – Role Overview

We are seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a NTAT Caseworker, you will examine complex information and conduct detailed analysis to make accurate decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to improve the customer journey in Check, Challenge, and Appeal (CCA).

Our caseworkers utilize technology to achieve efficient results. The successful candidate will take initiative, suggest business improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Interpret information using research and analytical skills to make evidence-based decisions across various cases.
• Operate within current legislation and organisational policies.
• Research data and collate information to make decisions on rating cases, being accountable for these decisions.
• Build relationships with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
• Communicate directly with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into computer systems.
• Maintain good horizon scanning and organisational skills to identify risks to team performance.