Caseworker - National Triage and Allocation Team

Government Recruitment Service; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector agency is looking for an enthusiastic Caseworker to join its National Triage and Allocation Team in Bristol. You will analyze complex information, make evidence-based decisions, and support targets for customer processes. Ideal candidates will have strong analytical skills, a proactive mentality, and effective communication abilities. Join a collaborative environment focused on growth and support.

Qualifications

• Ability to interpret complex information and make evidence-based decisions.
• Experience in dealing with ratepayers and taxpayers.
• Strong initiative and willingness to suggest business improvements.

Responsibilities

• Analyze Challenge cases for lawfulness and completeness.
• Review evidence on Check cases for accuracy.
• Support the delivery of volume and timeliness targets.

Skills

Research and analytical skills

Attention to detail

Communication skills

Organizational skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion in revenue, which benefits communities and citizens across England and Wales.

We value professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive environment that encourages growth and development. We support our colleagues throughout their career journeys, empowering them to succeed.

Caseworker - National Triage and Allocation Team – Role Overview

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a NTAT Caseworker, you will examine complex information and perform detailed analysis to make accurate decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to improve the customer Check, Challenge, and Appeal (CCA) process.

Our caseworkers utilize technology to achieve efficient results. The successful candidate will take initiative, suggest business improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Use research and analytical skills to interpret information and make evidence-based decisions on various cases.
• Work within current legislation and organisational policies.
• Research data, collate information, and make decisions regarding rating casework, being accountable for these decisions.
• Build relationships with Property Caseworkers, Researchers, Inspectors, and other teams.
• Communicate directly with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into our systems.
• Maintain good horizon scanning and organisational skills, and identify risks to team performance.