Caseworker - National Triage and Allocation Team

Government Recruitment Service; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public sector organization is seeking a Caseworker for the National Triage and Allocation Team. The successful candidate will analyze complex information and make informed decisions in the property valuation process, engaging with ratepayers and working closely with various internal teams. The role requires strong analytical, research, and communication skills, with a commitment to delivering a high-quality customer experience.

Qualifications

• Enthusiastic and driven individuals.
• Ability to examine complex information.
• Experience in decision-making based on data.

Responsibilities

• Examine complex information to make informed decisions.
• Research data and collate information for casework.
• Engage directly with ratepayers and taxpayers.

Skills

Analytical skills

Research skills

Communication skills

Organizational skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion in revenue, which supports communities and touches every citizen and business across England and Wales.

We champion the values of professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow, and excel. We offer opportunities for personal development and growth, empowering our colleagues to succeed by supporting them at every step of their career journey.

Caseworker - National Triage and Allocation Team – Role Overview

The Valuation Office Agency is actively seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the wider Chief Operating Officer Group.

As a NTAT Caseworker, you will examine complex information and undertake detailed analysis to make accurate and informed decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness measures to improve the customer Check, Challenge, and Appeal (CCA) journey.

Our caseworkers utilize technology to achieve efficient and effective results. The successful candidate will take initiative, suggest ideas for business improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Use research and analytical skills to interpret information and make evidence-based decisions across various cases.
• Operate within current legislation and organisational policies and guidelines.
• Research data, collate information, and make decisions regarding rating casework, being accountable for outcomes.
• Build relationships by working closely with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
• Engage in direct contact with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into our systems.
• Maintain good horizon scanning and organisational skills to identify risks to performance.