Caseworker, Manchester

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK public service organization in Manchester is looking for a caseworker to undertake casework efficiently and provide excellent customer service. Ideal candidates will possess strong analytical skills and the ability to manage workloads effectively. This role offers the opportunity to contribute to public service improvements and right individual wrongs, making a significant societal impact.

Qualifications

• Motivated individuals with excellent customer service skills.
• Ability to manage a varied workload effectively.
• Strong analytical skills for decision-making.

Responsibilities

• Undertake casework in a timely manner.
• Make evidenced-based decisions.
• Provide impartial support and empathy.

Skills

Customer service skills

Analytical skills

Clear writing

Job description

We are the final stage for complaints about the NHS in England, UK government departments and some other UK public organisations.

We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

Our service is free for everyone.

About the role

As a caseworker you will be undertaking casework in a timely and proportionate way to our agreed internal and external standards.

We are looking for motivated individualswith excellent customer service skills to join our team. You willbe able to successfully manage a varied workload andhave excellent analytical skills. You should also be ableto make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial.

You must be able to write clearly and effectively. This is an exciting opportunity to help make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.

Read our blog to find out what it's like to work in our caseworker team.

How to apply

Your application should be in the form of a written CV.

Applications must be received by 10am on 30 October 2017.

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