Caseworker – Helpline

WEBRECRUIT; City Of London; Remote; GBP 28,000; Full time

Job summary

A supportive welfare organization is seeking a Caseworker to provide confidential advice and guidance to individuals in need. The role involves assessing circumstances, providing support through telephone and email, and maintaining accurate records. The ideal candidate has two years’ experience in a welfare-related environment and strong communication skills. This is a full-time position with a salary of £28,000 per annum and a comprehensive benefits package.

Benefits

25 days’ holiday plus bank holidays

Pension

Private healthcare coverage

Qualifications

• At least two years’ experience of delivering advice in a paid or voluntary capacity.
• Experience of working in a welfare-related environment.
• The ability to create resources such as factsheets and briefings.

Responsibilities

• Provide confidential advice, guidance, and information to individuals.
• Assess personal circumstances and provide a safe space for discussion.
• Maintain accurate case records in line with policies.

Skills

Highly developed communication skills

Ability to analyse complex information

Good IT skills

Strong workload management

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Database experience

Job description

Caseworker – Helpline

Home-based (living in the Midlands, Greater Manchester or Greater London area)

The Organisation

Our client is dedicated to helping people in horticulture. They provide free support, information, advice, financial assistance and services for horticulturalists and their loved ones experiencing illness, disability, bereavement, family breakdown and financial difficulties.

They have a real focus on improving the health and wellbeing outcomes of people working in horticulture and have an ambitious preventative strategy to create better futures for people working in horticulture.

They are now looking for a Caseworker to join them on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

• Salary of £28,000 per annum
• 25 days’ holiday, plus bank holidays
• Pension
• DIS benefit (3x salary)
• Private healthcare coverage
• Sickness pay
• Comprehensive benefits package
• Well-established family-friendly policies, including the ability to have extra unpaid leave
• Time off for dependants

This is a fulfilling opportunity for a compassionate individual with experience delivering advice in a welfare-related environment to join our client’s supportive and values-led organisation.

In this rewarding role, you will be the trusted support that helps individuals feel heard, valued, and guided as they navigate difficult circumstances and take positive steps forward.

Just as you’re there for those in need, our client will be there for you – with personalised development opportunities, enabling you to build on your existing expertise and flourish in your role.

The Role

As a Caseworker, you will provide confidential advice, guidance and information to individuals in need, helping them explore solutions and access support.

Working primarily via telephone and email, you will assess personal circumstances and provide a safe space for people to discuss their problems, empowering them to make informed decisions about their next steps.

Using sensitive listening and questioning skills, you will identify needs and available options, deliver clear, accessible information, and maintain accurate case records in line with legal and organisational policies.

Additionally, you will:

• Provide crisis support, including arranging access to food, heating, and essentials
• Use IT systems for record keeping, reporting, and document production
• Produce clear assessments and reports to inform management and funders
• Research and create resources to support the delivery of quality advice services

About You

To be considered as a Caseworker, you will need:

• At least two years’ experience of delivering advice to people in a paid or voluntary capacity
• Experience of working in a welfare-related environment, as a generalist or specialist advisor
• Highly developed communication skills
• The ability to analyse complex information and produce concise reports
• The ability to create resources such as factsheets and briefings
• Good IT skills, including Microsoft Word, Excel, and database experience
• Strong workload management and prioritisation skills
• Excellent attention to detail
• A willingness to work flexibly, including occasional travel and overnight stays

Our client is an equal opportunities employer and values diversity. They are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.