Caseworker Fixed Term Contract (12 months)

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job description

Caseworker Fixed Term Contract (12 months)

29 December 2017 10:00am

Length of contract 12 Months

Location Manchester

About us

We are the final stage for complaints about the NHS in England, UK government departments and some other UK public organisations. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

Our service is free for everyone.

About the role

As a caseworker you will be undertaking casework in a timely and proportionate way to our agreed internal and external standards.

We are looking for motivated individuals, with excellent customer service skills to join our team. Ideally, you will be highly motivated, be able to successfully manage a varied workload, have excellent analytical skills, the ability to make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial. You must be able to write clearly and effectively.

This is an exciting opportunity to help make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.

How to apply

Your application should be in the form of written CV.

[HIDDEN] Please provide some further comments on how you found this page helpful.

Help us improve www.ombudsman.org.uk.

How do you think we could make this page better?

(Do not include any personal or financial information.)

Comments

Help us improve www.ombudsman.org.uk.

Please tell us more about the problems you had with this page.

(Do not include any personal or financial information.)

What were you doing?

What went wrong?

Submit button(s)

Stay updated

Subscribe to our mailing list for regular updates about our work.