Caseworker (Fixed Term Contract)

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK public service organization is seeking a motivated caseworker to undertake casework involving complaints about public services. Ideal candidates will possess excellent customer service, analytical skills, and an ability to write clearly. This is a fixed-term contract role that contributes significantly to societal betterment and public service improvement.

Qualifications

• Highly motivated individual.
• Ability to manage a varied workload.
• Ability to show empathy while remaining impartial.

Responsibilities

• Undertake casework in a timely and proportionate way.
• Help make a difference to society.
• Inform public policy and drive improvements in public services.

Skills

Excellent customer service skills

Analytical skills

Ability to make evidence-based decisions

Clear and effective writing

Job description

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

Our service is free for everyone.

About the role

As a caseworker you will be undertaking casework in a timely and proportionate way to our agreed internal and external standards.

We are looking for highly motivated individuals, with excellent customer service skills to join our team. Ideally, you will be able to successfully manage a varied workload, have excellent analytical skills, the ability to make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial. You must be able to write clearly and effectively.

This is an exciting opportunity to help make a difference to society. The work we do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services.

This role is a fixed term contract up to 29th March 2019. The start date for the role will be week commencing 22nd October 2018.

Please note, those who have applied within the last 6 months need not apply.

How to apply

Your application should be in the form of written CV and supporting statement.You should take into account the person specification and the competencies required for the role.

Applications should be submitted via our e-recruitment site.

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