Caseworker – Building Maintenance

Hackney; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

Hackney is recruiting an ADR Disrepair Case Worker on a fixed-term/secondment basis for 12 months to support residents, contractors, and legal teams. You will help maintain high housing standards, act as a link between communities and services, and contribute to Hackney’s anti-racist and inclusive agenda.

The role emphasizes proactive problem solving, clear communication, resilience under pressure, and delivering fair, effective resolutions for residents. Closing date: 25 November 2026 (22:59).

Job description

(4) Fixed-Term / Secondment Opportunity – 12 Months

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

We are looking for an ADR Disrepair Case Worker who is ready to turn challenges into positive solutions. This is more than just a job; it’s an opportunity to be at the heart of our community commitment. You won’t just be managing cases; you’ll be acting as the vital link between our residents, contractors, and legal teams, ensuring that our housing standards remain top-tier.

Are you a proactive problem-solver with a knack for communication and a passion for helping people? Do you handle pressure with resilience and empathy? If you’re customer-obsessed and driven to deliver fair, effective resolutions, come help us continue our tradition of excellence. Join us in shaping the future of housing in Hackney.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

Closing date for applications: 25 November 2026 (22:59)

Interview and assessment date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our “PROUD” values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [e-mail]