Caseworker

Victim Support; West Midlands Combined Authority; Hybrid; GBP 27,000; Full time

Job summary

A community support organization is hiring a Caseworker for its West Midlands team. You will manage caseloads and provide vital assistance to individuals affected by crime. This full-time role offers flexible working options, a competitive salary, and ongoing training opportunities. The position requires effective communication skills and an understanding of the impact of crime. Join us in making a difference in people's lives.

Benefits

Flexible and hybrid working options

28 days annual leave plus Bank Holidays

Extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay, maternity & paternity payments

Discounts on retail, holidays, entertainment & leisure

Financial wellbeing resources

Employee assistance and wellbeing support

Training & career development opportunities

Qualifications

• Experience in service delivery within statutory, voluntary, or multi-agency settings.

Responsibilities

• Manage caseloads, delivering services via phone, video, and in person.
• Assess needs and risks at initial contact and ongoing.
• Develop and monitor safety/support plans for clients.
• Identify safeguarding concerns and act accordingly.

Skills

Effective communication skills

Understanding of crime's impact

Prioritization and independence

Ability to work in teams

Job description

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We have an exciting opportunity for a Caseworker to join the West Midlands team, working 37.5 hours a week, based in our West Bromwich office. Victim Support offers a hybrid working policy, allowing some work from home.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those in need?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, we’d love to hear from you...

Location: Room 4G, 38 Carters Green, West Bromwich, West Midlands B70 9LG

Type: Full time (37.5 hours)

Schedule: Monday to Thursday 8am to 4pm, Friday 12pm to 8pm

Salary: £26,830.20 per annum

Contract: Permanent

DBS: Required? No

Police vetting: Enhanced? No

Closing Date: 02/07/2025

Ref No: 6174

What we offer:

• Flexible and hybrid working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• Extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay, maternity & paternity payments
• Discounts on retail, holidays, entertainment & leisure
• Financial wellbeing resources
• Employee assistance and wellbeing support
• Training & career development opportunities

About the role:

This role involves travel across the area, with expenses reimbursed, and is based at our West Bromwich office with hybrid options.

As a Caseworker you will:

• Manage caseloads, delivering services via phone, video, and in person
• Assess needs and risks at initial contact and ongoing
• Develop and monitor safety/support plans for clients
• Provide resources, interventions, and information
• Identify safeguarding concerns and act accordingly
• Collaborate with partners
• Maintain accurate records using a case management system
• Participate in community awareness sessions and events

You will need:

• An understanding of crime's impact
• Effective communication skills
• Experience in service delivery within statutory, voluntary, or multi-agency settings
• Ability to prioritize and work independently and in teams