Caseworker

Citizens Advice; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A community support organization in Greater London is seeking a Caseworker to assist clients facing social challenges. The role involves conducting assessments, advocating for clients, and providing essential advice on housing, benefits, and more. Ideal candidates will have a strong commitment to social justice and excellent communication skills. Join a dedicated team making a meaningful impact in the community.

Qualifications

• Strong commitment to social justice.
• Experience in providing guidance and support.
• Ability to navigate complex issues such as housing, benefits, debt, and employment.

Responsibilities

• Conduct thorough assessments of clients’ situations.
• Advocate on behalf of clients with local authorities.
• Provide clear, actionable advice to help clients overcome obstacles.

Skills

Empathetic listening

Analytical skills

Advocacy skills

Job description

Are you passionate about making a difference in people’s lives? There’s never been a more important time to join Citizens Advice. With the soaring cost of living, individuals and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. As a Caseworker, you’ll work directly with clients who are facing these challenges, offering guidance, support, and practical solutions to help them navigate complex issues such as housing, benefits, debt, and employment. If you have a strong commitment to social justice and want to be on the front lines of providing essential support, this role offers a rewarding opportunity to make a real impact.

In this role, you’ll be at the heart of our efforts to help those most affected by the current crisis. You’ll conduct thorough assessments of clients’ situations and advocate on their behalf with local authorities and service providers. Your ability to listen empathetically, analyse situations, and provide clear, actionable advice will be crucial in helping clients overcome obstacles and find a way forward. Every day will bring new challenges and opportunities to directly improve the lives of people who need it most.

Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.

Download the full role description here

To apply or find out more, email [e-mail] with your CV and a cover letter outlining how you meet at least the first three essential criteria in the personal specification. Please also complete and return the diversity monitoring form.

Please click here for more information about CASWS and the benefitsof working with us.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.

To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.