Caseworker

Citizens Advice; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Caseworker to provide essential support to clients facing complex issues such as debt and housing. In this rewarding role, you will empower individuals by offering practical solutions and emotional support, helping them navigate challenging circumstances. Join a collaborative team that values integrity and inclusion, and make a meaningful difference in your community. If you are passionate about social justice and ready to take on a vital role, this opportunity is perfect for you.

Qualifications

• Experience in providing clear, actionable advice to clients.
• Ability to advocate for clients with local authorities.

Responsibilities

• Support clients with complex issues like debt and housing.
• Deliver specialist debt advice and negotiate with creditors.

Skills

Empathic Listening

Analytical Skills

Negotiation Skills

Problem Solving

Knowledge of Social Justice

Education

Relevant Experience in Advice Work

Job description

As a Caseworker, you’ll directly support clients dealing with complex issues like debt, housing, benefits, and employment. You will assess their situations, provide clear, actionable advice, and advocate on their behalf with local authorities and service providers. You’ll deliver specialist debt advice, helping clients to understand the options available to them, helping them budget and maximise their income, as well as negotiating with creditors.

This role offers the opportunity to help people navigate difficult circumstances by offering practical solutions and emotional support. Your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.

We’re looking for someone with a ‘can-do’ attitude who is passionate about social justice and keen to make a real difference in people’s lives.

By joining Citizens Advice, you’ll become part of a team that values integrity, collaboration, and inclusion. You’ll work alongside experienced professionals in a supportive environment that encourages growth and development. If you’re ready to take on a vital role that will positively impact your community, we’d love to hear from you.

Please read the role profile and more information about CASWS and the benefits of working with us.

To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria under the person specification to [e-mail]. Please also complete and return the diversity monitoring form.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce. To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

To apply please visit - https://casws.org.uk/job-vacancy-caseworker-specialising-in-debt/