Caseworker

Service Care Solutions; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local support services provider in Crawley is seeking a compassionate Caseworker to support refugee and migrant individuals and families during their relocation and integration in the UK. This full-time role involves direct client support, collaboration with various agencies, and case management. Ideal candidates have experience in social services and strong interpersonal skills. Apply today to make a meaningful impact in the community.

Qualifications

• Experience working with vulnerable individuals or families, ideally within refugee or social services.
• Comfortable using IT systems and accurate record-keeping.

Responsibilities

• Provide direct support to individuals and families during resettlement.
• Collaborate with teams and agencies to coordinate care.
• Manage a caseload and maintain accurate records.

Skills

Interpersonal skills

Partnership-building

Knowledge of UK resettlement policies

Flexibility

Job description

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Job Description

Caseworker

Location: Crawley, West Sussex

Contract: Initially 4 months

Hours: Full-time, 37 hours per week

Rate: £21 per hour (umbrella) - (£16 PAYE an hour)

West Sussex County Council is seeking a compassionate and organised Caseworker to join their team in Crawley, providing essential support to refugee and migrant individuals and families during their relocation and integration journey in the UK.

This is a highly varied and rewarding role supporting clients from their first arrival in the UK through to settling into long-term accommodation and establishing independence.

Key Responsibilities:

• Provide direct support to individuals and families throughout the resettlement process.
• Collaborate with internal teams, external agencies, and voluntary/community sector organisations to coordinate care and services.
• Facilitate integration by linking families with local services, schools, housing, healthcare, and employment support.
• Coordinate volunteer and community efforts to foster inclusive environments for new arrivals.
• Manage a caseload, maintaining accurate records and providing regular reports on progress.
• Keep up to date with relevant national policies and best practices.
• Travel across the county as needed to meet the needs of the families.
• Utilise translation services where necessary to ensure clear communication.

About You:

• Previous experience working with vulnerable individuals or families, ideally within refugee, migrant, housing, or social services.
• Strong interpersonal and partnership-building skills.
• Knowledge of UK resettlement policies or community integration work is desirable.
• Ability to manage a caseload and work both independently and as part of a team.
• Comfortable using IT systems and recording case information accurately.
• Flexible, with the ability to travel across West Sussex and adjust working hours as required to meet service needs.

This is your opportunity to make a real difference in the lives of people rebuilding their futures. If you’re empathetic, resourceful, and committed to inclusion and integration, apply today to be part of this essential service.