Caseworker

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We have an exciting opportunity for a Cornwall based Caseworker to join the Multi-Crime team in Devon & Cornwall, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Office location: This is a home-based role in Cornwall, with a requirement to work approximately once a week from an office at a local partner agency in Cornwall or our local office: Suite 1, First Floor, Argosy House, Longbridge Road Plymouth PL6 8LD

Full time/Part time: Full time

Hours per week: 37.5

Work schedule: 9am to 5pm Monday to Friday, with a requirement to work 10:15am to 6:15pm one day per week on a rota basis

Salary: £26,010 per annum plus £350 per annum Home Working Allowance

Contract type: Permanent

DBS required: Yes

Police vetting required: No

Closing Date: 18/11/2024

Ref No: 5810

What we offer:

We believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home-based and is open to applicants living in Cornwall who have access to a confidential workspace. Regular travel will be required to our office in Plymouth & throughout Cornwall, with occasional travel to Devon. Usual working hours are Monday to Friday 9am to 5pm, with coverage required 1 day per week from 10:15am to 6:15pm on a rota basis, and occasional outside hours may be necessary.

As a Caseworker, you will:

• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, including providing resources, interventions, and information
• Oversee the casework management of volunteer supporters
• Liaise with local providers to share information and options for victims and survivors
• Use a case management system to maintain accurate records and contribute to monitoring outcomes
• Work collaboratively with staff and volunteers to provide seamless service

You will need:

• An understanding of the impact of crime on victims, such as domestic abuse, sexual violence, hate crime, and anti-social behaviour
• Effective communication skills
• Experience in delivering services within statutory, voluntary, or multi-agency settings
• Ability to prioritize and manage a caseload, including complex cases
• Ability to work independently and as part of a team
• Strong relationship-building skills across stakeholders
• Resilience to manage emotional or sensitive demands
• Proficiency with IT applications
• A driving license and access to a vehicle for regular travel