Caseworker

JR United Kingdom; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading organization seeks candidates for a vital role in supporting Afghan individuals in transitioning to the UK. This position requires analytical skills and excellent communication abilities, working under strict government policies while delivering on daily targets. A background in complex case handling is preferred, ensuring a compassionate approach to sensitive matters. The role involves onsite induction before transitioning to a hybrid work environment.

Qualifications

• Experience analyzing complex information from multiple sources.
• Keen attention to detail in high-pressure environments.
• Ability to articulate decisions based on established policies.

Responsibilities

• Support eligible Afghans in transitioning to the UK.
• Work within strict policies and procedures.
• Meet daily case targets in a sensitive operational environment.

Skills

Attention to detail

Decision-making based on policy

Problem solving

Communication skills

Data Protection knowledge

Microsoft Office 365 proficiency

Job description

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• Induction onsite (London) potentially for 10 days, then hybrid. Candidate must be local to London.

• Office attendance 1-3 days per week, minimum, on site, as required for Business needs.

• No travel expenses – Candidates need to be local to Whitehall.

The client is a new organisation set up to manage the process for supporting eligible Afghans who supported the UK mission in Afghanistan over the past 20 years to come to the UK, and once here to be assisted to begin their new lives with their families. It is important and rewarding work, supporting one of Defence’s highest priorities and reports directly into the Permanent Secretary.

Top 3 Evaluation Criteria:

• Microsoft Office 365 competent
• Experience analysing complex information from multiple sources, with keen eye for attention to detail.
• Experience in using government policy to make decisions.
• Experience of working to strict policies and procedures.
• Ability to clearly articulate and justify decisions based on policy.
• Experienced in working to tight deadlines in high pace and sensitive operational environment.
• Delivering at pace – daily targets for cases
• Experience of problem solving.
• Excellent verbal and written communication skills.
• Good knowledge of Data Protection.
• Experience of working to tight deadlines.
• Demonstrate excellent communication and written skills. understanding of English, especially written.
• Competent with Microsoft Office 365 (Outlook, Word, PP, Excel, Teams etc.).
• Exposure to graphic/disturbing material and stories. Requirement to discuss up front with candidates to ensure they are resilient and ok with this.
• Ideally need candidates who are in similar roles.
• Need to be able to stick to policy. To make decisions based on policy, not on emotion.
• Experience dealing with complex cases.