Casework Support Officer - Apprentice

Department for Education; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A government department in the UK is seeking a candidate with expertise in compliance investigations to apply technical knowledge, analyze data, and work effectively in a team environment. The ideal applicant will have GCSE qualifications in English and Maths and demonstrate strong analytical, communication, and problem-solving skills.

Qualifications

• Ability to handle sensitive information securely.
• Experience in analyzing and interpreting data.
• Strong problem-solving skills.

Responsibilities

• Progress and resolve technical queries applying relevant legislation.
• Gather and analyze customer records to identify potential inaccuracies.
• Deliver effective risk management and compliance.

Skills

Technical knowledge

Analytical skills

Teamwork

Communication skills

Decision making

Negotiation

Problem solving

IT Skills

Education

GCSE in English (grade C)

GCSE in Maths (grade C)

Job description

• Application of technical knowledge Progresses and resolves technical queries by applying the relevant legislation and powers. Apply relevant organisational policies to all elements of work Effectively applies relevant Data Protection and Freedom of Information legislation and identifies the potential impact on investigations, the role and the organisation.
• Analysing and Interpreting Data Gather, examine and analyse customer records/data/information from a number of sources to identify potential inaccuracies, anomalies and non-compliance. Uses an investigative approach to establish the facts. Identifies, collects, retains and disseminates evidence in a correct and lawful manner. Handles sensitive information securely. Ensure all records relating to investigations are accurate and comprehensive.
• Commercial/Sector Insights Delivers effective risk management and compliance by recognising and applying relevant insight knowledge regarding the business types within their sector (including how businesses are structured, managed and (if appropriate) financed.
• Team Working and Collaboration Maintains effective, professional working relationships both internally and externally across organisations. Builds and maintains new partner/stakeholder relationships with those involved in investigations to achieve progress on objectives, key initiatives and shared interests.
• Decision Making Uses effective problem solving techniques to make well-informed judgements/decisions Uses information from a range of sources to determine the appropriate course of action, escalating decisions to senior managers when appropriate.
• Workload management Applies organisational quality standards in order to deliver effective outcomes. Plans and prioritises activity accordingly in line with organisational key performance indicators. Co-ordinates the structure and sequence of workload activities to effectively manage competing demands
• Assessing Compliance Risk Applies knowledge of customer's business and activities to identify risk Identifies the proximity/extent of risk and address risks with an appropriate response to bring cases/investigations to conclusion. Uses organisational risk assessment methodologies as tools to support compliance/investigation Plans and undertakes interventions that target and are proportionate to the identified risk Uses reflective and independent thinking to identify the logical connection between business policies and compliance regulations Thinks creatively to generate solutions to unique compliance issues.
• Communication Presents fact based evidence to customers/third parties in ways that they can understand in order to progress case/issue. Drafts concise, clear and accurate reports; writes clear and concise letters, e-mails and other items of correspondence Recognises all stakeholders (both internal and external) and demonstrates appropriate professional communication and engagement methods Recognises discrepancies and gaps in information and uses a range of questioning techniques to clarify and extract as much detail as possible
• Negotiation and Conflict Management Uses diplomacy and tact appropriately to mediate and reconcile different points of view or resolve problems Manages conflict and handles dissension calmly and confidently Explains and defends their point of view; thinks clearly and rapidly under pressure and uncertainty Demonstrates confidence and resilience when faced with tough situations (for example when dealing with external agencies such as regulators)
• Leadership Demonstrates drive and enthusiasm for developing own compliance capability and that of others Engages with and inspires others to be the best Communicates goals clearly and instils in others a desire to assist in implementing them
• Problem Solving Identifies problems, devises alternatives, evaluates alternatives and then implements the most viable solutions Combines innovative and analytical thinking to address problems and identify solutions Demonstrates tenacity and persistence to resolve the problem to the mutual satisfaction of all concerned
• IT Skills Uses appropriate organisational technology with confidence to meet the diverse needs of customers and stakeholders
  GCSE in:
• English (grade C)
• Maths (grade C)
• Application of technical knowledge Progresses and resolves technical queries by applying the relevant legislation and powers. Apply relevant organisational policies to all elements of work Effectively applies relevant Data Protection and Freedom of Information legislation and identifies the potential impact on investigations, the role and the organization.
• Analysing and Interpreting Data Gather, examine and analyze customer records/data/information from a number of sources to identify potential inaccuracies, anomalies and non-compliance. Uses an investigative approach to establish the facts. Identifies, collects, retains and disseminate evidence in a correct and lawful manner. Handles sensitive information securely. Ensure all records relating to investigations are accurate and comprehensive.
• Commercial/Sector Insights Delivers effective risk management and compliance by recognizing and applying relevant insight knowledge regarding the business types within their sector (including how businesses are structured, managed and (if appropriate) financed.
• Team Working and Collaboration Maintains effective, professional working relationships both internally and externally across organizations. Builds and maintains new partner/stakeholder relationships with those involved in investigations to achieve progress on objectives, key initiatives and shared interests.
• Decision Making Uses effective problem solving techniques to make well-informed judgements/decisions Uses information from a range of sources to determine the appropriate course of action, escalating decisions to senior managers when appropriate.
• Workload Management Applies organizational quality standards in order to deliver effective outcomes. Plans and prioritizes activity accordingly in line with organizational key performance indicators. Coordinates the structure and sequence of workload activities to effectively manage competing demands
• Assessing Compliance Risk Applies knowledge of customer's business and activities to identify risk Identifies the proximity/extent of risk and address risks with an appropriate response to bring cases/investigations to conclusion. Uses organizational risk assessment methodologies as tools to support compliance/investigation Plans and undertakes interventions that target and are proportionate to the identified risk Uses reflective and independent thinking to identify the logical connection between business policies and compliance regulations Thinks creatively to generate solutions to unique compliance issues.
• Communication Presents fact based evidence to customers/third parties in ways that they can understand in order to progress case/issue. Drafts concise, clear and accurate reports; writes clear and concise letters, e-mails and other items of correspondence Recognises all stakeholders (both internal and external) and demonstrates appropriate professional communication and engagement methods Recognises discrepancies and gaps in information and uses a range of questioning techniques to clarify and extract as much detail as possible
• Negotiation and Conflict Management Uses diplomacy and tact appropriately to mediate and reconcile different points of view or resolve problems Manages conflict and handles dissension calmly and confidently Explains and defends their point of view; thinks clearly and rapidly under pressure and uncertainty Demonstrates confidence and resilience when faced with tough situations (for example when dealing with external agencies such as regulators)
• Leadership Demonstrates drive and enthusiasm for developing own compliance capability and that of others Engages with and inspires others to be the best Communicates goals clearly and instils in others a desire to assist in implementing them
• Problem Solving Identifies problems, devises alternatives, evaluates alternatives and then implements the most viable solutions Combines innovative and analytical thinking to address problems and identify solutions Demonstrates tenacity and persistence to resolve the problem to the mutual satisfaction of all concerned
• IT Skills Uses appropriate organizational technology with confidence to meet the diverse needs of customers and stakeholders
  GCSE in:
• English (grade C)
• Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.