Casework Manager - Fitness to Practise

General Dental Council; Birmingham; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A regulatory body in healthcare is seeking a Casework Manager to lead their Fitness to Practise team. This role involves mentoring caseworkers, ensuring compliance with governance standards, and driving team performance. Candidates should have strong leadership and analytical skills, and be capable of motivating teams to achieve targets. Benefits include flexible working arrangements and generous leave policies.

Benefits

27 days holiday plus statutory

Flexi-time scheme

Employer pension contributions up to 10%

Buy/Sell annual leave

Enhanced family leave

Life assurance and income protection

Discounted gym membership

Qualifications

• Experience in leading teams to meet productivity targets.
• Strong analytical skills to identify and resolve problems effectively.
• Ability to conduct risk assessments.

Responsibilities

• Manage and mentor a casework team within Fitness to Practise.
• Ensure compliance with corporate governance and audit requirements.
• Drive team performance while maintaining operational effectiveness.

Skills

Team leadership

Analytical skills

Problem-solving

Performance motivation

Job description

Salary: GBP42,101 - GBP49,528 pa
Location: Birmingham/Hybrid (minimum 2 days in our Birmingham office)
Hours: Full time
Contract: Permanent

We currently have a great opportunity for a Casework Manager within our Fitness to Practise team. As part of the role, you will be responsible for the management and mentoring of individual caseworkers and a casework team.

You will also be responsible for ensuring that corporate governance is maintained, particularly in relation to data governance, together with assisting in the response to corporate complaints. You will be required to comply with audit requirements and ensure any errors are responded to expeditiously with results fed back to individual team members.

Candidates will have the ability to lead a team to meet both individual and group productivity targets. They will need to actively support their team to develop their competence and skillset whilst serving as a role model and mentor and inspiring the team to attain goals and pursue excellence. The successful candidate will be able to drive change whilst maintaining operational performance.

Our success is dependent upon the support and experience of our dedicated and highly focused teams. This is your chance to build on your skills and experience and make an important contribution to our work.

Person Specification:

• Ability to lead a team to meet productivity targets and achieve KPIs in an environment where accuracy, timeliness and customer service is paramount.
• Experience of raising performance and motivating teams to excel against individual and organisational objectives.
• Ability to conduct thorough and proportionate risk assessments.
• Strong analytical skills and ability to proactively identify and resolve problems.

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

Some of our benefits include:

• 27 days holiday (plus statutory) - rising to 30 days after 2 years service
• Flexi-time scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership.

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

How to Apply:

For further details about the role and to apply please click the apply button.

As part of your supporting statement, please expand on your experience in the areas listed above in the person specification using the S.T.A.R. method.

Closing date: 23:59 on 24 August 2025.

Interviews will be held in person at our Birmingham office on 08 and 11 September 2025.

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.