Case Worker (Adults’ Multi Agency Safeguarding Hub)

Hampshire County Council; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government entity in the United Kingdom is seeking a compassionate Case Worker to join their Adults’ Multi Agency Safeguarding Hub. The role involves triaging safeguarding referrals through phone and online channels, requiring strong communication and IT skills. Candidates should demonstrate resilience, adaptability, and a commitment to the organization’s values. Competitive benefits and career growth opportunities are available.

Benefits

Generous annual leave

Occupational sick pay

Access to Employee Assistance Programme

Professional development opportunities

Qualifications

• Confident in handling telephone communication and multitasking.
• Competent in IT and maintaining accurate records.
• Ability to work under pressure and adapt to changing situations.
• Commitment to empathetic and respectful interactions.

Responsibilities

• Triaging safeguarding referrals effectively.
• Preparing clear and concise reports.
• Meeting performance targets for calls and referrals.

Skills

Telephone communication skills

IT skills

Resilience

Empathy

Adaptability

Job description

Joining our Adults’ Multi Agency Safeguarding Hub (MASH) as a Case Worker, you’ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners.

Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported.In line with our Care Act (2014) duties, we’re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don’t meet the people who use our service face-to-face, we’re the front door to Adults’ Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.

What you’ll be doing:

• Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escalate cases to the management team.
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
• Preparing clear and concise reports.
• Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.

What we’re looking for:

• Confident telephone communication skills, and the ability to ‘type and talk’.
• Sound IT and record-keeping skills.
• Resilience and adaptability.
• Commitment to demonstrating the organisation's values and behaviours, showing compassion, empathy and respect.
• Awareness of the Care Act (2014), particularly Section 42, or willingness to research ahead of the interview.

Why join us?

• Career growth: Our experienced Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker.
• Professional development: Continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.