Case Services Officer (Licensing Taxis and Env Health)

www.findapprenticeship.service.gov.uk - Jobboard; Canterbury; Hybrid; GBP 25,000 - 31,000; Part time

Job summary

A local government organization in Canterbury is seeking a part-time Case Services Officer to manage licensing and environmental health inquiries. The role includes responding to customer emails, handling phone calls, and using case management systems. Ideal candidates should possess GCSEs in English and Maths, along with strong communication skills and attention to detail. This position offers flexible working hours and comprehensive employee benefits.

Benefits

Generous annual leave entitlement

Local government pension scheme

Flexible working hours

Discounts with multiple retailers

Access to health and wellness programs

Qualifications

• Experience delivering or supporting council services.
• Ability to prioritize daily activities.
• Experience in processing information and decision making.

Responsibilities

• Respond to daily emails from Taxi drivers, Alcohol licensing and Env Health customers.
• Manage queues and prioritize customer inquiries.
• Triaging customer emails and responding effectively.

Skills

Customer service administration

Effective communication

Attention to detail

Teamwork

Education

Good standard of English and Maths at GCSE grade 4 or above

Tools

Microsoft Office (Outlook, Excel, Word)

Uniform (case management system)

Job description

A fantastic Case Services Officer Level 2 Licensing/Taxis job opportunity in Canterbury, Kent.
(Part time 30 hours a week fixed term contract ending 24th December 2025)

We are a team of case officers delivering frontline services to the Canterbury district. If you’re looking for an opportunity to join a friendly team where learning and development are the norm, read on.

We are looking for and enthusiastic individual to join our large case management team and are looking for:
•those who would like to start a career in customer service administration;
•Candidates who have some experience of delivering or supporting the delivery of council services
•Salary £30,105.90 pro rata
•Cost of living pay award negotiated annually as a salary increase
•Flexible, hybrid working - we understand the importance of a good work-life balance.
•We offer a generous annual leave entitlement! You will receive 23 days (pro rata) annual leave, which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed.
•We do not work on Bank Holidays.
•A fantastic local government pension scheme.
•We’ll support and encourage your career by providing excellent opportunities for training and development within Case Services
•Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time.
•An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
•Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

In the role of Case Service Officer in licensing/Taxi’s/ENV Health you will be responding to daily emails from our Taxi drivers, Alcohol licensing and Env Health customers. There will be an expectation of managing queues, being able to prioritise your daily activities.

Here is what you will get up to:
•Gaining an understanding of the Taxi/Licensing and Environment Health work. Alcohol Licensing Temporary Events notices, Taxi licensing Processing applications renewals. Environmental Health – receiving pollution complaints by email and phone, Skin Piercing Animal Licences
•Triaging and replying to customers email responses to members of the public, other colleagues, and Councilors
•Receiving phone calls from customers/drivers having difficulties with their applications/service
•Using systems, Uniform, Microsoft Office including outlook, excel and word.

Working pattern:
•30 hours a week
•Working Monday to Friday, office hours 8:30 – 17:00.
•We are a hybrid working team, some days in the office and some at home. Training will occur in the office.
•It is a Fixed Term contract ending 24th December 2025

Requirements for the role:
•Processing information and decision making in line with a policy
•Essential Requirement Attention to detail, questioning thought process, seeing things through
•Essential Requirement Effective team working experience & ability to recognise work priorities.
•Essential Requirement Ability to communicate effectively with customers, partners & colleagues, using correct spellings and grammar.
•Essential Qualifications - Good standard of English and Maths at GCSE grade 4 or above or the equivalent work related experience

Interview Date: 1 September 2025

Due to the nature of this role, the successful applicant will be required to undertake an standard DBS check as part of their pre-employment clearances.

So, if this Case Services Officer role opportunity in Canterbury looks right for you, please apply today! Simply click the “Apply Online” button and create your account to begin your application form.

For an informal chat to find out more about the role or what it is like to work for Canterbury City Council’s Case Services team, please contact Nicola Brown Case Services Team Leader by email [e-mail].