Case Service Officer (Parking Enforcement)

www.findapprenticeship.service.gov.uk - Jobboard; Canterbury; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

A local government entity in Canterbury seeks a Case Services Officer to manage parking enforcement-related appeals and communications. This part-time role offers a supportive work environment with opportunities for professional development and hybrid working options. The ideal candidate will possess strong attention to detail and effective communication skills. Salary is £30,105.50 pro rata, with additional perks including a local government pension scheme and employee discounts.

Benefits

Generous annual leave

Flexible hybrid working

Local government pension scheme

Lifestyle discounts

Free Park and Ride access

Qualifications

• Ability to process information and make decisions per policy.
• Experience in effective team working.
• Strong communication skills with customers and colleagues.

Responsibilities

• Process and handle appeals regarding Penalty Charge Notices.
• Respond to emails and written appeals.
• Communicate with customers effectively.

Skills

Attention to detail

Effective communication

Teamwork

Job description

A fantastic Case Services Officer Level 1 Parking job opportunity in Canterbury, Kent.
(Part time 22.5 Hours a week – Wed Thurs Friday)

We are a team of case officers delivering frontline services to the Canterbury district. If you’re looking for an opportunity to join a friendly team where learning and development are the norm, read on.

We are looking for and enthusiastic individual to join our large case management team and are looking for:
-those who would like to start a career in customer service administration;
-Candidates who have some experience of delivering or supporting the delivery of council services
-Salary £30,105.50 pro rata
-Cost of living pay award negotiated annually as a salary increase
-Flexible, hybrid working - we understand the importance of a good work-life balance.
-We offer a generous annual leave entitlement! You will receive 23 days (pro rata) annual leave, which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed.
-We do not work on Bank Holidays.
A fantastic local government pension scheme.
-We’ll support and encourage your career by providing excellent opportunities for training and development within Case Services
-Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time.
-An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
-Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

In the role of Case Service Officer in parking you will be doing:
The activity is parking enforcement dealing with the processing and handling of -Penalty Charge Notice (PCN) Appeals, which includes
-Cancel PCN responses
-processing and answering emails & written appeals received
-Decision making and sending informal & formal appeal responses.
-contacting customers by telephone if required
-managing the workflow & carry out daily tasks in the Imperial PCN end-to-end processing system.
-enforcement agency warrants management
-processing batches for the Traffic Enforcement Centre & enforcement agencies.
-Following the appeal process within the Traffic Management Act & other relevant legislation.

Here is what you will get up to:
-Consider & decide on PCN informal & formal appeals within a framework & set process
-Daily email responses to members of the public, other colleagues and Councillors
-Gain an understanding of the Parking Enforcement Team work area & deal with the PCN process
-Meeting customers face to face when required

Working pattern:
-22.5 hours a week
-Part time over three days confirmed as Wednesday Thursday and Friday
-We are a hybrid working team, some days in the office and some at home. Training will occur in the office.
-It is a permanent contract.

Requirements for the role:
-Processing information and decision making in line with a policy
-Essential Requirement Attention to detail, questioning thought process, seeing things through
-Essential Requirement Effective team working experience & ability to recognise work priorities.
-Essential Requirement Ability to communicate effectively with customers, partners & colleagues.
-Qualifications

Due to the nature of this role, the successful applicant will be required to undertake an enhanced DBS check as part of their pre-employment clearances.

Interviews will be at the end of August 2025.

So, if this Case Services Officer role opportunity in Canterbury looks right for you, please apply today! Simply click the “Apply Online” button and create your account to begin your application form.

For an informal chat to find out more about the role or what it is like to work for Canterbury City Council’s Case Services (Parking Facilities) team, please contact Nicola Brown Case Services Team Leader by email [e-mail].

Site Maintenance Dates:
Site maintenance is being carried out and may be unavailable on 1st and 3rd August 2025 between the hours of 17:00 – 12:00.