Case Officer - Appointeeship & Deputyship

Leicestershire County Council; Glenfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Glenfield is seeking a Case Officer to support vulnerable adults in managing their finances. This role involves coordinating benefits, liaising with organizations, and ensuring clients' financial security. Candidates should have strong communication skills and experience in caseload management. The position offers flexible working arrangements to accommodate individual needs.

Qualifications

• Experienced in managing caseloads and handling public queries.
• Skilled in using financial data systems.
• Knowledge of Adult Social Care and Welfare Benefits.
• A confident communicator, both written and verbal.
• Organised with good attention to detail.

Responsibilities

• Manage day‑to‑day finances for vulnerable adults.
• Act as a Corporate Appointee to secure clients' benefit entitlements.
• Liaise with external organisations on behalf of clients.
• Submit detailed financial reports to the Office of the Public Guardian.

Skills

Managing caseloads

Handling public queries

Using financial data systems

Confident communication

Attention to detail

Job description

About the role

Are you passionate about helping others and making a meaningful impact? As a Case Officer in our Appointeeship & Deputyship Team, you'll indirectly support vulnerable adults who lack the mental capacity to manage their own finances. You'll safeguard their financial wellbeing, helping them stay independent by:

• Managing day‑to‑day finances, from paying bills to selling property.
• Acting as a Corporate Appointee, ensuring clients receive their full benefit entitlements.
• Liaising with external organisations like utility providers and other local authorities.
• Submitting detailed financial reports to the Office of the Public Guardian.

This is a role where no two days are the same, and your work will truly matter. An enhanced DBS check is required for this post.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term‑time working, part‑time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Requirements

• Experienced in managing caseloads and handling public queries.
• Skilled in using financial data systems.
• Knowledge of Adult Social Care and Welfare Benefits.
• A confident communicator, both written and verbal.
• Organised with good attention to detail and is able to work independently with integrity and accountability.
• Awareness of the obligations of an Appointee and Deputy.
• Awareness of and commitment to Equal Opportunities Equality Act 2010, confidentiality and GDPR.

We also value individuals who align with our core values and will ask you to demonstrate this during the selection process.

Equality and Diversity

Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to .

Are you looking for a rewarding career where you can make a difference?