Case Manager Team Leader - East Midlands - Specialist Property Lending -£45k DOE

www.topfinancialjobs.co.uk - Jobboard; Market Harborough; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

Join a respected and ambitious organization as a Case Manager Team Leader in the Residential Mortgages division. This hybrid role offers the chance to lead a team, ensuring exceptional customer journeys while driving operational efficiency. You will oversee complex mortgage applications and collaborate with various stakeholders to enhance service delivery. This position not only allows you to showcase your leadership skills but also provides genuine opportunities for career growth and recognition within a growing, award-winning team. If you're passionate about delivering high-quality mortgage solutions, this is the perfect opportunity for you.

Qualifications

• Strong experience in mortgage case management, ideally in residential or bridging finance.
• Demonstrated leadership and people management skills.

Responsibilities

• Lead and inspire a team of mortgage case managers for high-quality service.
• Oversee the management of residential mortgage applications.

Skills

Mortgage Case Management

Leadership Skills

Customer Service

Organizational Skills

Compliance Knowledge

Tools

Mortgage Systems

Microsoft Office

Job description

Case Manager Team Leader Residential Mortgages

Location: East Midlands (Hybrid, 2 Days in the Office, Flexible on Remote Working)
Salary: Up to £45,000 (dependent on experience)
Sector: Residential Mortgages Including Bridging and Development Finance
Career Progression: Opportunities for advancement within a growing, award-winning team

About the Role:
We are looking for an experienced and motivated Case Manager Team Leader to join our Residential Mortgages division. This key role involves leading a team responsible for progressing a wide range of complex residential mortgage applications, including bridging and development finance. You ll ensure an exceptional customer journey, drive operational efficiency, and support the personal and professional development of your team.

Key Responsibilities:

• Lead and inspire a team of mortgage case managers to deliver a high-quality, customer-focused service
• Oversee the end-to-end management of residential mortgage applications, including complex and specialist cases
• Ensure all cases are processed in line with policy, regulation, and service-level expectations
• Collaborate with underwriters, brokers, and internal stakeholders to ensure smooth and timely case progression
• Identify and implement process improvements that support operational excellence
• Coach, mentor, and develop team members, encouraging continuous learning and performance growth
• Monitor team performance against KPIs and support individuals in achieving targets

About You:

• Strong experience in mortgage case management, ideally in residential or bridging and development finance but not essential.
• Demonstrated leadership and people management skills, with a collaborative and supportive approach
• Excellent knowledge of the mortgage lifecycle, compliance standards, and FCA regulations
• A customer-first mindset with the ability to manage relationships and resolve issues effectively
• Highly organised with the ability to manage multiple priorities in a fast-paced environment
• Confident using mortgage systems and Microsoft Office tools

Why Join Us?
You ll be part of a respected and ambitious organisation with a strong focus on delivering high-quality mortgage solutions and customer service. We re passionate about supporting our people and offer genuine opportunities for career growth, development, and recognition.