Case Manager/Senior Case Manager - Personal Injury - Sydney, Australia

hays-gcj-v4-pd-online; North East; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading Workers' Compensation and Personal Injury Claims Management business seeks a Case Manager/Senior Case Manager. Responsibilities include managing claims and providing stakeholder support in line with compliance guidelines, making decisions on recovery pathways, and ensuring timely service access. The role offers relocation assistance and a 2-4 year employer-sponsored visa for eligible applicants.

Benefits

Flexible working options

Superannuation (Pension Scheme)

Relocation assistance

Qualifications

• 2-3 years of Insurance experience in Personal Injury Claims.
• Medical Claims or Rehabilitation experience is a plus.
• Strong problem-solving skills and conflict resolution expertise.

Responsibilities

• Manage a portfolio of claims independently.
• Provide advice and support to stakeholders effectively.
• Ensure compliance with legislation and guidelines.

Skills

Technical capabilities

Problem-solving

Conflict resolution

Negotiation

Job description

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Case Manager/Senior Case Manager - Personal Injury - Sydney, Australia, Newcastle upon Tyne

Client:

Location: Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0e1a17a8b5fe

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Case Manager/ Senior Case Manager - Sydney, Australia

• 2-4 YEAR EMPLOYER SPONSORSHIP VISA on offer for eligible applicants
• Plus Relocation Assistance

Your new company

Our client is a leading Workers' Compensation and Personal Injury Claims Management business in Sydney. Their goal is to help people get their lives back through ongoing support during their return-to-work journey. They continue to experience ongoing growth and now have over 2,800 dedicated employees across Australia.

Your new role

This position works in an environment where people are passionate about helping others, with a focus on service and support to all stakeholders to provide proactive, timely, and effective management of support claims.

• Determine eligibility and accept/dispute liability with the ability to escalate as needed
• Provide workers' compensation advice to stakeholders such as workers, employers, and providers
• Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses
• Independently manage a portfolio of claims
• Collaborate with Injury Management Specialists and Technical Specialists and other technical and support experts
• Assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
• Make decisions regarding the recovery and return to work process
• Facilitate active participation of the injured worker and their employer in any return to work and recovery planning
• Ensure case management is in accordance with legislation and compliance guidelines
• Work in accordance with employer policies and procedures
• Proactively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
• Performance Review
• Reporting
• Monthly Reports
• Key accountabilities Responsibilities Review points
• Ensure that all open claims are reviewed regularly and file reviews are maintained
• Identify and contribute to processes and practices for continuous improvement opportunities

What you'll need to succeed

• Strong technical capabilities
• 2-3 years of Insurance experience within Personal Injury Claims, Medical Claims, Rehabilitation, or Occupational Health Advice
• Experience in creating solutions and problem-solving
• Conflict resolution and negotiation experience

What you'll get in return

2-4 Year Employer Sponsored Visa plus relocation assistance for eligible applicants

Superannuation of (Pension Scheme)

Flexible working options available.