Case Manager (Mortgages)

CKB Recruitment Ltd; Manchester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in property finance is seeking a proactive Case Manager to support the underwriting team. This role involves managing applications, liaising with various stakeholders, and ensuring a smooth client journey. Candidates should possess strong communication skills and a keen attention to detail. Free parking and additional benefits such as a special birthday day off are offered.

Benefits

Free parking on-site

Birthday off

Increased holiday entitlement after 3 years

Qualifications

• Experience in mortgage administration or case management required.
• Strong attention to detail and organisational abilities essential.
• Excellent communication and interpersonal skills necessary.

Responsibilities

• Act as key contact among customers, brokers, and underwriters.
• Manage a pipeline of 50 cases to meet completion targets.
• Draft offers and prepare documents for underwriting.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Attention to detail

Education

Experience in mortgage admin or case management

Basic understanding of property/finance

Job description

Are you highly organised, detail-oriented, and ready to support the property finance process from application to completion? We re looking for a proactive Case Manager to join a fast-paced underwriting team and ensure a smooth client journey from start to finish.

What You ll Be Doing

• Act as a key contact between underwriters, customers, brokers, solicitors, and third-party specialists.
• Manage new applications: log and process information accurately, perform fraud checks, and assess initial case details.
• Proactively manage a pipeline of 50 cases to meet completion targets.
• Liaise with borrowers and introducers to request documents and provide updates.
• Draft conditional offers and facility letters.
• Prepare valuation and legal instruction documents for underwriting.
• Keep CRM and internal systems up to date and compliant.
• Occasionally represent the business at industry events and networking opportunities.

What We re Looking For

• Excellent communication and interpersonal skills.
• Previous experience in mortgage admin or case management.
• A basic understanding of property/finance, or a keen interest in learning.
• High attention to detail and strong organisational skills.
• A team player who thrives under pressure and deadlines.
• Commitment to delivering great customer outcomes.

This is a fantastic opportunity to build a career in specialist property finance and join a collaborative team that values precision, pace, and professionalism.

Salary on offer is £25,000.00-£27,500.00 per year ( Please note you must drive due to the office location , and be no further than 30 minutes away from the office)

Additional Benefits:

• Free parking on-site
• Birthday off (in addition to holiday allowance)
• Holiday entitlement increases after 3 years of continuous service