Case Manager (FTC - 6 months)

Opus 2; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global leader in LegalTech, Opus 2 seeks a client services associate to manage key client relationships. In this role, you will provide consultative support during legal proceedings, ensuring smooth operations and effective communication across teams. The ideal candidate will demonstrate strong organizational skills, a proactive attitude, and a commitment to client satisfaction, alongside a range of benefits including health insurance and generous holiday entitlement.

Benefits

Contributory pension plan

26 days annual holidays

Health Insurance

Mindfulness sessions

Volunteer leave

Company social events

Qualifications

• Excellent verbal and written communication skills.
• Ability to juggle tasks and work under pressure.
• Proven track record in a client-facing or professional services role is desirable.

Responsibilities

• Acting as the main contact for clients and providing consultative advice.
• Liaising with solicitors and reporting teams for client needs.
• Maintaining accurate control information and timely billing.

Skills

Communication

Attention to detail

Time management

Initiative

Tools

Microsoft Office

Job description

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Opus 2 provided pay range

This range is provided by Opus 2. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Opus 2

For more than 15 years, Opus 2 has developed award-winning solutions trusted by the most successful law firms and used in thousands of legal proceedings around the world. Transforming how lawyers work on matters, Opus 2 eliminates inefficiencies and connects legal teams with the collaborative software they need to work smarter and more effectively together. The team also delivers the essential technology and expertise needed to conduct dispute resolution proceedings in the most modern, seamless, and secure way possible.

This client facing position requires someone who is confident, organised and hardworking and the ideal candidate will demonstrate a keen desire to build a career at Opus 2 by becoming a key and trusted member of the Client Services team.

What You'll Be Doing

• Acting as the main point of contact for clients providing consultative advice in relation to all aspects of our hearing room services including the collation of transcription, equipment and logistics requirements
• Liaising directly with solicitors, barristers, judicial clerks and court reporting teams, providing information, upselling where appropriate, troubleshooting as required and gathering feedback
• Having in-depth knowledge of the Opus 2 platform to ensure you can advise clients on how to maximise its usage
• Liaising closely with the Business Development, Solution Operations, Production, Software Engineering and Technical Delivery teams to ensure the delivery of a seamless, efficient service
• Regular and accurate recording of control information and timely billing at month end
  
  
  

Requirements

What we're looking for in you

• Bright and engaging, with a willingness to learn and use initiative
• Excellent verbal and written communication skills
• Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure
• Proficiency in Microsoft Office applications
• Team player with a flexible attitude to meet the changing needs of the business and our clients.
• Proven track record in a client facing or professional services role is desirable but not essential
  
  
  

Hours

• Full time, 9:00am - 5:30pm
• Remote work outside of these hours, including at weekends, may be required
  
  
  

Benefits

Working at Opus 2

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world's leading legal teams, with 49 out of 50 of the world's largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you'll receive:

• Contributory pension plan
• 26 days annual holidays, flexible working, and length of service entitlement
• Health Insurance
• Calm and Mindfulness sessions
• A day of leave to volunteer for charity
• Accessible and modern office space and regular company social events

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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