Case Manager - Customer Service in Tech/legal software, £27k, hybrid, Central London.

Job Description

A forward-thinking software company is seeking a confident, experienced Customer Service person to join their team. Based in central London, the role involves working 3 days in the office and 2 days from home. This position is people and client-oriented, requiring extensive written and spoken communication skills; hence, strong English skills (written and spoken) are essential.

Day-to-day, you will be assisting with queries, offering advice and information about their tech services, particularly to lawyers, solicitors, or legal departments. The company values collaboration and is eager to find someone who can progress their career with them long-term.

Key qualifications include customer service experience, a positive attitude, a professional approach, enthusiasm, excellent attention to detail, superb communication skills, and a willingness to learn quickly.

An interest or experience in working with legal software would be an advantage but is not essential.