Case Manager - Corporate Health

HCML; Croydon; Remote; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support corporate clients in delivering health and wellbeing services. This role involves case management, where you will assess health issues, recommend treatments, and facilitate employee returns to work. The ideal candidate will possess a strong background in health-related fields and demonstrate excellent communication and analytical skills. Join a forward-thinking organization committed to employee wellbeing and make a meaningful impact in the workplace.

Qualifications

• Qualified professionals in health-related fields such as physiotherapy or nursing.
• Experience in case management and understanding of health risk management.

Responsibilities

• Deliver case management services to support employee health and wellbeing.
• Communicate effectively with employees about health risks and treatment options.
• Maintain customer satisfaction through timely communications.

Skills

Knowledge of clinical and non-clinical care pathways

Understanding of GDPR, DPA & ICO rules

Knowledge of general occupational health principles

Integrated health management

CBT principles and motivational interviewing

Microsoft Office proficiency

Telephone communication skills

Analytical and problem-solving skills

Education

Physiotherapist

Corrective exercise professional

Counsellor

CBT practitioner

Nutritionist

Physiologist

Nurse

Sport & Exercise professional

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Location: Tewkesbury or remote

Hours: Full Time

Salary: £25-30k

Purpose of the role

This is an exciting and varied role supporting our Corporate clients in delivering health and wellbeing services to their employees. You will deliver case management services to identify the reasons for ill health and injury and advise on the best course of action or treatment needed to reduce the risk of the employee being absent from work, or supporting them with returning to work as soon as possible.

Key Responsibilities

• Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors
• To be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factors
• To effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of control
• Where required access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical condition
• To help the customers line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing of sensitive personal data)
• Ensure customer satisfaction via regular and timely communications with ALL stakeholders
• To achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans; prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete.
• To maintain knowledge on ALL aspects of integrated health risk management
• Demonstrate team work ethos
• Develop and sustain relationships with both internal and external customers.
  
  

Key skills and knowledge

• Knowledge of clinical and non-clinical care pathways
• Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers
• Knowledge of general occupational health and legal principles.
• How to effectively manage an integrated health approach to the prevention and management of workplace ill health/injury
• CBT principles and motivational interviewing techniques are also a valuable skill for this role
• Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint
• Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls
• Adopt an investigatory approach to cases and demonstrate analytical and problem solving skills
  
  

Qualifications & Experience

• Qualified: physiotherapist, corrective exercise professional, counsellor, CBT practitioner, nutritionist, physiologist, nurse or other appropriately qualified professional.
  
  

OR

Sport & Exercise professional or other similar professional

This role would potentially suit someone who has worked as a Sports Therapist, Physiotherapist, Wellbeing Practitioner, Disability Assessor

All successful candidates will be subject to DBS checks.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Apply for role