Case Manager - Bronx

ADAPT Community Network; Swinton; On-site; GBP 60,492,000 - 62,819,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid training

Job summary

ADAPT Community Network seeks a dedicated Case Manager to develop, implement, and monitor Life Plans for individuals in residential settings. You will ensure services align with regulations, advocate for rights, and coordinate with families and external partners to promote dignity and quality of life.

The role involves advocacy, data collection, and collaboration with residential and clinical staff to deliver person-centered, coordinated care. Full-time position with opportunities for growth.

Qualifications

• Bachelor’s Degree in Human Services or related field is required.
• Minimum of one year of experience with individuals with developmental disabilities.
• Ability to read, write, speak, and understand English.
• Strong interpersonal and communication skills with diverse stakeholders.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office and electronic record systems.
• Ability to maintain confidentiality and exercise discretion.
• Ability to work independently or in a team with flexible scheduling.
• Ability to work flexible hours.

Responsibilities

• Develops, monitors, and updates Individualized Service Plans.
• Coordinates with residential, clinical staff, and providers to ensure coordinated support.
• Documents progress notes and family contacts.
• Advocates for rights and ensures benefits are applied.
• Maintains regular contact with families and guardians.
• Leads interdisciplinary team meetings and follows up on recommendations.
• Assists with Life Plan implementation and data collection.

Skills

Interpersonal communication

Organizational skills

Time management

MS Office

Confidentiality

Independence

Flexible hours

English proficiency

Education

Bachelor’s Degree in Human Services or related field

Job description

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.

SUMMARY

Under supervision of the Program Director, the Case Manager is responsible for developing, implementing, and monitoring Life Plans for the people we support in one of our residential settings. This role ensures that services align with regulatory requirements, agency standards, and the personal goals of each individual. The Case Manager provides advocacy, coordination of services, and family engagement, while promoting dignity, independence, and quality of life for the people we support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Case Manager will include, but are not limited to the following:

• Provides social services to each person we support working toward maximizing their social functioning, enhancing coping capacity of their family, asserting and safeguarding their human and civil rights, and fostering their human dignity and personal worth.
• Develops, monitors, and updates Individualized Service Plans in accordance with regulatory and agency policies.
• Participates in and chairs interdisciplinary team meetings; documents, interprets, and follows up on all recommendations.
• Collaborates with residential staff, clinical staff, and service providers to ensure coordinated support.
• Identifies individual aptitudes, interests, and preferences and develops goals and activities that reflect person-centered planning.
• Documents functional assessments and reviews plans of care as needed.
• Provides supervision, training, and guidance to Residence Program Specialists on Life Plan implementation, data collection, and best practices.
• Maintains regular and meaningful contact with families, guardians, and community stakeholders.
• Advocates for the rights of the people we support and ensures benefits and entitlements are applied for in a timely manner.
• Coordinates admissions, including referral materials, family contacts, and arrangements for day programming.
• Serves as liaison to day programs, clinics, service coordination, and other external partners.
• Provides support in activities of daily living and community outings as needed.
• Ensures adaptive equipment is available, maintained, and used appropriately.
• Maintains accurate, timely documentation, including monthly case notes, progress updates, and family contacts.
• Assists with discharge planning and systematic follow-up to ensure smooth transitions to community-based services.
• Handles sensitive and confidential information with the highest level of discretion.
• Keeps abreast of changes in the field and applies updated knowledge to practice.
• Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in Human Services or related field required.
• Minimum of one (1) year of experience working with individuals with developmental disabilities required.
• Ability to read, write, speak, and understand English.
• Strong interpersonal and communication skills with the ability to interact effectively with people supported, families, staff, and outside agencies.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• Proficiency in Microsoft Office and electronic record systems.
• Ability to maintain confidentiality and exercise discretion in handling sensitive information.
• Ability to work independently, as part of a team, and with flexibility in scheduling.
• Ability to work flexible hours.

COMPENSATION:

$28.34 - $29.43/hour (after probation) + Industry-Leading Benefits for all full-time employees.

At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.

ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.