Case Manager (12m FTC)

LendInvest; Glasgow; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid working policy

Private healthcare

25 days holiday

Enhanced parental leave

Matched pension contributions

Job summary

LendInvest is a UK FinTech leader in property finance seeking a Mortgage Case Manager for a 12-month fixed-term contract. You will support mortgage brokers and borrowers across Bridging, Buy to Let and Residential products, managing expectations and deadlines while delivering excellent service.

The role emphasizes proactive file management, timely updates, and collaboration with solicitors, valuers, and underwriters in a hybrid working environment.

Qualifications

• Experience dealing with a high volume workflow and prioritising accordingly
• Ability to form good relationships with key stakeholders
• Close attention to detail
• Able to work well under pressure to meet strict deadlines
• Excellent organisational skills
• Team player with commitment to team goals
• Able to adapt to system and process changes

Responsibilities

• Ensure loans complete quickly and meet deadlines
• Assist borrowers/brokers with the application process and provide timely updates
• Proactively manage post-offer pipeline and ensure documentation is received
• Compile electronic case files with high standards of documentation for underwriter assessments
• Manage the new application allocation queue in UW Team Leaders' absence
• Instruct and liaise with panel valuers
• Instruct and liaise with solicitors to ensure regular updates and timely completion
• Maintain relationships with brokers and intermediaries to support growth

Skills

High volume workflow

Relationship building

Attention to detail

Pressure management

Organisational skills

Team player

Adaptability

Job description

LendInvest is the UK’s leading FinTech platform for property finance. Over the past 18 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.

A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £9 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.

We operate a hybrid working policy across our business to ensure we offer flexibility that is balanced with in-person collaboration. Our teams spend three days per week in the office and two days working remotely.

About your work

As a Mortgage Case Manager you will assist mortgage brokers and borrowers with their applications across Bridging, Buy to Let and Residential products. This role is a 12 month fixed term contract and will involve managing expectations and deadlines whilst providing an excellent service that encourages repeat business.

• Ensure loans complete as quickly as possible and meet strict completion date
  deadlines

• Assist borrowers/brokers with the application process and ensure responses are
  prompt and professional as well as providing updates throughout the process

• Proactively manage the post-offer pipeline ensuring cases are ready for sign off by
  Underwriters prior to completion and that all required documentation is received and
  saved centrally

• Compile electronic case files together with a high standard of documentation and data
  accuracy in preparation for Underwriter assessments

• Manage the new application allocation queue in the absence of both UW Team Leaders

• Instruct and liaise with our panel of Valuers

• Instruct and liaise with solicitors and ensure updates are received regularly and legal
  work is completed on time

• Maintain and build positive relationships with Brokers and other intermediaries that
  supports further business growth

About you

• Experience dealing with a high volume workflow and prioritising accordingly

• Ability to form good relationships with Key Stakeholders

• Close attention to detail

• Able to work well under pressure to meet strict deadlines

• Excellent organisational skills

• Team player, whose behaviour demonstrates commitment to team goals

• Able to adapt to system and process changes

Benefits & perks

• Competitive salary + company bonus scheme

• Hybrid working policy

• 25 days holiday (increasing with the length of service)

• Private healthcare

• Enhanced parental leave

• Matched pension contributions up to 4%

• Critical illness cover

• Employee Assistance Programme & Mental Health support

• Life assurance

• Regular performance reviews to promote a culture of growth and development

• Leadership training for managers

• Give as you earn scheme for charitable donations

• Support for attending conferences and professional learning & development

• Discounts via Perkbox

• Cycle to work scheme

• YellowNest

• Electric car loan scheme

• Monthly socials & annual offsite
  

Diversity, Inclusion & Belonging at LendInvest

At LI we believe in bringing your whole selves to work, and we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We are happy to discuss and implement reasonable adjustments to support candidates throughout the recruitment process.