Case Manager

Davies Resourcing; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading UK bank is seeking a Case Manager to conduct reviews of motor finance cases. This remote, contract position offers a daily rate of £165 for an initial 3-month period. The role requires strong analytical skills and a commitment to fair customer outcomes.

Qualifications

• Experience in financial services or regulatory reviews is advantageous.
• Strong commitment to fair outcomes.

Responsibilities

• Conduct comprehensive reviews of motor finance cases to identify financial detriment.
• Document findings and present outcomes to internal panels.

Skills

Analytical skills

Investigative skills

Presentation skills

Customer focus

Job description

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Case Manager – Motor Finance Review (Contract)
Remote | 3-Month Contract | £165 per day | Client: UK Bank

We are currently recruiting for aCase Managerto support a leading UK bank in conducting detailed reviews of historical motor finance cases. This is a fully remote, contract role offering a day rate of£165for an initial3-month period.

About the Role: As a Case Manager, you will be responsible for conductingend-to-end reviewsof customer journeys within historical motor finance agreements. Your objective will be to assess whether customers experienced financial detriment and determine if redress is appropriate.

Key Responsibilities:

• Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
• Evaluate the full customer journey to identify any potential financial detriment.
• Clearly document your findings and provide a well-reasoned rationale for decisions.
• Present case outcomes to internal panels with clarity and confidence.
• Collaborate with internal teams to ensure consistency and fairness in case handling.

What We’re Looking For:

• Strong analytical and investigative skills.
• Confidence in presenting complex information to stakeholders.
• Experience in financial services, complaints handling, or regulatory reviews is advantageous.
• A commitment to delivering fair and customer-focused outcomes.