Case Manager

Medical Protection; Leeds; Hybrid; GBP 33,000 - 41,000; Full time

Job summary

A leading organization in healthcare law seeks a Case Manager to support healthcare professionals. The role involves managing member inquiries and cases, providing ethical guidance, and working in a hybrid environment. Ideal for graduates or legal professionals with a passion for healthcare law.

Benefits

Up to 15% discretionary annual bonus

11% pension contribution

25 days annual leave plus flexible bank holidays

Private Medical Cover

Employee Assistance Programme

Shopping discounts from major retailers

Qualifications

• Interest in medico/dentolegal and ethical challenges.
• Ability to handle pressure and work autonomously.
• Strong verbal and written communication skills.

Responsibilities

• First point of contact for member queries on telephone advice line.
• Manage assigned case files of varying complexity.
• Provide medico/dentolegal and ethical advice to members.

Skills

Professionalism

Resilience

Time Management

Communication

Education

Graduate in Healthcare Law or related field

Job description

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Medical Protection Society provided pay range

This range is provided by Medical Protection Society. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Medical Protection Society

Talent Acquisition Lead | Financial Services | Non-Profit

Package: from £33,491 to £40,189 depending on experience (plus potential to earn discretionary bonus)

Location: Leeds, Edinburgh or London (Hybrid)

Contract: Permanent

Working Pattern: Full time, 37.5 hours per week (Flexible)

Job Introduction

Are you ready to be at the forefront of supporting healthcare professionals to navigate challenges in their clinical practice? We are thrilled to offer a compelling opportunity for a Case Manager to join our expert Case Handling team, hybrid working from our Edinburgh, Leeds or London offices.

As the world's leading Medical Defence Organisation, we specialise in assisting healthcare practitioners facing a variety of issues, from complaints to ethical dilemmas. Our Case Managers play a crucial role in ensuring members feel supported and secure in their careers, protecting their reputation and financial well-being throughout these challenging times.

In the role of Case Manager, you will serve as a knowledgeable and professional first point of contact for member enquiries via our telephone advice line and will manage a diverse caseload. You will guide cases from inception to resolution with strategic thinking and precision, working collaboratively with a team of experienced professionals. Training and mentorship will empower you to become an expert in the field of medical law and ethics, paving the way for a thriving medico/dentolegal career.

This exciting opportunity would suit a wide range of individuals, whether you're a graduate eager to launch your journey in healthcare law, a legal professional seeking a new direction, a healthcare expert within the NHS, or an independent Case Manager with existing experience. If you possess a passion for supporting healthcare practitioners and a keen interest in healthcare law, the Case Manager role at MPS could be the perfect fit for you. Join us and be part of a dynamic team dedicated to making a meaningful impact in the healthcare community.

Package Description

• Up to 15% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

Main Responsibilities

As our new Case Manager, you will:

• Be the first point of contact for member queries on our telephone advice line.
• Provide medico/dentolegal and ethical advice to members.
• Proactively manage assigned case files of varying complexity such as general advice, complaints, inquests and regulatory issues.
• Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases.
• Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards.
• Other responsibilities may include presentations, article writing and coaching.

The Ideal Candidate

• Has a genuine interest in medico/dentolegal and ethical challenges
• Displays professionalism and resilience
• Handles pressure with determination
• Works well in a team, whilst also having the confidence to work autonomously
• Has excellent time management and prioritisation skills
• Confident and proficient with computer use
• Tackles complex issues with a keen eye for detail and with the ability to make pragmatic decisions
• Possesses strong verbal and written communication skills

About Us

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Application Process

We encourage interested candidates to submit their applications promptly as we will be contacting applicants throughout the recruitment period and reserve the right to close the advert should we receive a high volume of suitable applicants. We look forward to receiving your application.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal and Health Care Provider

• Industries

  Legal Services, Financial Services, and Non-profit Organizations

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