Case Manager

Davies Group; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Davies Group is seeking a Case Manager for a remote, 3-month contract with a leading UK bank. The role involves conducting detailed reviews of historical motor finance cases to ensure compliance and assess customer financial detriment. Strong analytical skills and experience in financial services are essential.

Qualifications

• Experience in financial services, complaints handling, or regulatory reviews is advantageous.
• A commitment to delivering fair and customer-focused outcomes.

Responsibilities

• Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
• Evaluate the full customer journey to identify any potential financial detriment.
• Clearly document findings and provide rationale for decisions.

Skills

Analytical skills

Investigative skills

Written communication

Verbal communication

Job description

Case Manager – Motor Finance Review (Contract)
Remote | 3-Month Contract | £165 per day | Client: UK Bank

We are currently recruiting for aCase Managerto support a leading UK bank in conducting detailed reviews of historical motor finance cases. This is a fully remote, contract role offering a day rate of£165for an initial3-month period.

About the Role: As a Case Manager, you will be responsible for conductingend-to-end reviewsof customer journeys within historical motor finance agreements. Your objective will be to assess whether customers experienced financial detriment and determine if redress is appropriate.

Key Responsibilities:

• Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
• Evaluate the full customer journey to identify any potential financial detriment.
• Clearly document your findings and provide a well-reasoned rationale for decisions.
• Present case outcomes to internal panels with clarity and confidence.
• Collaborate with internal teams to ensure consistency and fairness in case handling.

What We’re Looking For:

• Strong analytical and investigative skills.
• Excellent written and verbal communication.
• Confidence in presenting complex information to stakeholders.
• Experience in financial services, complaints handling, or regulatory reviews is advantageous.
• A commitment to delivering fair and customer-focused outcomes.

Contract Details:

• Duration:3 months
• Rate:£165 per day (via umbrella)
• Location:Fully remote
• Client:A well-established UK bank