Case Management Officer (full time), £29,649-£33,264, Lowestoft Police Station

Norfolk & Suffolk Constabularies; Lowestoft; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional law enforcement agency in Lowestoft seeks a Case Management Officer to help review traffic incidents and assess dashcam footage. The successful candidate will support legal processes and interact with various stakeholders. Essential skills include knowledge of traffic laws, strong communication, and analytical capabilities. This role offers a full-time schedule of 37 hours per week, Monday to Friday.

Qualifications

• Knowledge of evidential and legal requirements for traffic offence files.
• Ability to communicate effectively with stakeholders.
• Strong analytical skills to identify deficiencies.

Responsibilities

• Review traffic incident evidence and dashcam clips.
• Prepare and submit traffic offence files.
• Support decision-making processes with analysis.

Skills

Knowledge of current law and procedures relating to traffic offences

High level of communication skills

Problem solving and decision-making skills

Administrative and organisational skills

Education

Appropriate criminal legal qualification

Job description

Are you seeking a role where your skills can help make roads safer?

Do you thrive on solving problems, reviewing evidence, and making informed decisions that matter?

We’re looking for aCase Management Officerto join our dedicated team, where your work will directly contribute to safer communities. You will be at the forefront of reviewing traffic incidents, assessing dashcam footage submitted by the public, and identifying offences for prosecution or alternative resolutions.

What you will be doing

• Reviewing traffic incident evidence and dashcam clips to identify offences.
• Preparing and submitting traffic offence files in line with legal and evidential standards.
• Supporting decision-making processes with clear, reasoned analysis.
• Communicating effectively with internal teams and external stakeholders.
• Managing your workload with precision, accuracy, and attention to detail.

It is essential that applicants meet the following criteria:

• Knowledge of the current law and procedures relating to evidential and legal requirements for the preparation, review and submission of traffic offence files
• High level of communication skills both verbal and written and the ability to provide constructive advice and support
• Problem solving and decision-making skills to analyse information from a number of sources identifying any deficiencies or shortcomings
• Ability to form reasoned opinions, to consider various courses of action and support the decision making process
• Administrative and organisational skills to prioritise and manage workloads within given deadlines whilst consistently achieving accuracy and quality standards showing attention to detail

Desirable Criteria

• Experience within a Police or Legal Environment
• Hold or working towards an appropriate criminal legal qualification (or equivalent e.g Certificate in Case Preparation)

Hours of work are 37 per week, Monday-Friday.