Case Management Officer - Debt Recovery

GET STAFFED ONLINE RECRUITMENT LIMITED; Spalding; Hybrid; GBP 25,000; Full time

Job summary

A leading local authority trading company is seeking a Case Management Officer to join their Debt Recovery team. This permanent, full-time role involves ensuring efficient billing and collection of Council Tax and Business Rates, while supporting customers in resolving their debts. The successful candidate will have a strong customer service background and relevant qualifications, with opportunities for career progression and a robust benefits package.

Benefits

Local Government Pension Scheme

26 days annual leave plus bank holidays

Medicash health benefits

Hybrid working

Wellbeing Support

Employee Benefits platform

Career progression opportunities

Qualifications

• Previous customer service experience in a debt management environment is essential.
• Awareness of Council Tax, Business Rates, and Housing Benefit / Council Tax Support.
• Flexible approach to accommodate changing priorities.

Responsibilities

• Accurate and timely updating of customer records.
• Negotiate payment arrangements to maximise recovery.
• Provide support to individuals with possible vulnerabilities.

Skills

Customer service

Debt management

Negotiation

Education

GCSE level C/4 or above in English and Mathematics

Job description

Case Management Officer - Debt Recovery

£24,308 per annum

Horncastle / Spalding / Boston Hybrid Working

Our client is recruiting to their Revenues and Benefits Service. They are on the lookout for enthusiastic team players, who can bring existing skills to their team!

Due to recent changes within the Revenues and Benefits service, they are excited to be offering an opportunity for a permanent full-time role within the Debt Recovery team.

As a Case Management Officer within the Debt Recovery team, you would play a key role in their service, ensuring the prompt and efficient billing, collection and recovery of Council Tax and Business Rates on behalf of their client councils.

The successful candidate would be part of a team whose main focus is maximising collection of both Council Tax and Business Rates whilst supporting their customers who may need additional advice and guidance to resolve their outstanding debts and maximise their income.

Typical duties include:

• Accurate and timely updating of customer records.
• Dealing with customers by phone, and in writing to provide advice, explanations and clarification of decisions and actions.
• Negotiate payment arrangements to maximise recovery and minimise ongoing, escalating debt.
• Provide support to individuals to seek appropriate advice and guidance where a possible vulnerability is recognised.

The successful candidate will have:

• Previous customer service experience in a debt management environment or supporting customers struggling with debt is essential.
• GCSE level C/4 or above in English and Mathematics.
• Awareness of Council Tax, Business Rates, and Housing Benefit / Council Tax Support.
• A flexible approach to accommodate changing priorities.

What do I get in return?

• Local Government Pension Scheme: Secure your future with a robust pension plan, 23.1% employer contribution.
• Annual leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. They also provide an option for you to flex when you take your bank holidays.
• Medicash: Access to a range of health and wellbeing benefits including cashback on everyday healthcare costs and access to digital health tools.
• Hybrid working: Coming together and learning from each other is important. Through Hybrid working, their employees can work from home and office, with a minimum of 2 days working in their offices per week.
• Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via their Employee Assistance Program through an online portal or over the telephone.
• Employee Benefits platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
• Employment policies: Including gender-neutral Family Parental leave policy and Time off provisions to support those special and challenging moments in their employees’ lives.
• Career progression: Opportunities for professional growth and development.
• A qualifying period will need to be completed to obtain these benefits.

Who They Are

Our client is a Local Authority Trading Company (LATCo). The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

If this Case Management Officer role sounds like the next role for you then apply today with an up-to-date CV.

Close date for applications – 13th of June 2025