Case Management Officer (Adult Mental Health)

Corus Consultancy; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise dynamique dans le domaine des services de santé et sociaux recherche un professionnel pour soutenir les adultes vulnérables. Le poste implique des responsabilités variées, allant de l'évaluation des besoins à l'élaboration de plans de soutien personnalisés. Le candidat doit avoir une expérience dans le soutien aux utilisateurs de services de santé mentale et une connaissance approfondie des législations pertinentes.

Qualifications

• Expérience significative dans un environnement de santé ou de services sociaux.
• Compétences en informatique souhaitées.
• Expérience directe avec des utilisateurs de services de santé mentale requise.

Responsibilities

• Agir en tant que point de contact clé pour les services de santé et sociaux.
• Développer des plans de soutien personnalisés.
• Évaluer régulièrement les utilisateurs et les aidants.

Skills

Gestion des risques

Collaboration

Organisation

Autonomie

Education

NVQ 3 en santé ou services sociaux

Tools

Logiciels de gestion de cas

Traitement de texte

Job description

Responsibilities:

• To be the key point of contact within Health and Social Care services for eligible clients completing assessments.
• Provide high quality information to vulnerable adults, carers and relevant stakeholders.
• Work in partnership with appropriate health, housing and community stakeholders for the benefit of vulnerable adults around i.e. signposting, referrals, multi-disciplinary working, joint assessments and relevant meetings.
• Develop personalised support / care plans with individuals, their unpaid carers and other stakeholders as appropriate.
• Putting the person at the centre of the process, facilitate the selection of support services, activities or other routes.
• Support people to find creative, individual and efficient ways of solving problems or challenges in their lives.
• To promote self-directed support and direct payments to all service users and carers.
• Assist people to make their plans happen by signposting or researching and providing information about local services and opportunities.
• Manage the recording and administration around assessment and planning and agreeing care provision through up to date.
• To assess, issue where appropriate, and assist in process for major and minor adaptations, equipment and completion of housing needs or void property reports where relevant.
• Undertake service user/carer reviews periodically and as required against outcomes.
• Ensure clients are aware of processes in changing support, raising concerns about providers, complaints processes and awareness of safeguarding.
• Identify debt management concerns during interventions and raise as appropriate in partnership with the Financial Assessment Team and Debt Recovery.
• To recognize where social work or occupational therapist (or other professional) involvement is required.
• To undertake regular risk assessments and help service users devise risk management strategies.

Knowledge and Skills:

• Of support planning and personalised outcomes, and how mental illness impacts on the lives of individuals and their families.
• Of key statutes and guidance underpinning adult social care for mental health service-users.
• Knowledge of preventative and reablement approaches that improve independence.
• Understanding of safeguarding, deprivation of liberty, and dignity in care as applicable to vulnerable adults using social care and health services.
• Knowledge of the physical and psychological needs of vulnerable adults and their carers.
• Knowledge of the role of social workers, occupational therapists and other professional staff within the health and social care context.
• Ability to assess and manage the range of risks that mental health service-users may experience.
• Ability to form collaborative relationships and work in partnership with service users, carers and colleagues.
• Ability to work within a pressured environment using time effectively to meet deadlines and individual performance targets.

Required:

• Evidence of formal development within the field of health or social care, to equivalent of NVQ 3 level, or equivalent experience.
• IT skills across a range of systems and tools e.g. social care client database, e-mail, internet based programmes, word processing.
• Strong literacy / numeracy skills and report writing skills.
• Must have Enhanced DBS.
• Extensive experience of working in a health or social care environment.
• Extensive experience in working directly with mental health service-users and their carers.
• Experience of promoting service user independence using a empowering strengths-based approach.

If interested, please submit CV and call Varsha on (phone number removed) between 9am to 5pm (Mon to Fri)