Case Management Officer (Adult Mental Health)

Corus Consultancy; Lewisham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in health and social care seeks a dedicated professional to act as a key point of contact for clients. You will develop personalized care plans and collaborate with various stakeholders to support vulnerable adults in achieving independence and navigating health services. Ideal candidates will have substantial experience in social care, a strong understanding of mental health, and a passion for empowering individuals. This role offers a chance to make a tangible difference in the lives of those in need.

Qualifications

• Evidence of formal development in health or social care.
• Extensive experience in health or social care environments.
• Enhanced DBS required.

Responsibilities

• Act as the key contact for Health and Social Care services.
• Develop personalized support and care plans with clients.
• Support clients in finding creative solutions to problems.

Skills

Knowledge of support planning

Ability to assess and manage risks

Ability to form collaborative relationships

Strong literacy / numeracy skills

Education

NVQ 3 level or equivalent experience

Tools

Social care client database

Word processing software

Job description

Responsibilities:

• To be the key point of contact within Health and Social Care services for eligible clients completing assessments.
• Provide high quality information to vulnerable adults, carers and relevant stakeholders.
• Work in partnership with appropriate health, housing and community stakeholders for the benefit of vulnerable adults around i.e.signposting, referrals, multi-disciplinary working, joint assessments and relevant meetings.
• Develop personalised support / care plans with individuals, their unpaid carers and other stakeholders as appropriate.
• Putting the person at the centre of the process, facilitate the selection of support services, activities or other routes.
• Support people to find creative, individual and efficient ways of solving problems or challenges in their lives.
• To promote self-directed support and direct payments to all service users and carers.
• Assist people to make their plans happen by signposting or researching and providing information about local services and opportunities.
• Manage the recording and administration around assessment and planning and agreeing care provision through up to date.
• To assess, issue where appropriate, and assist in process for major and minor adaptations, equipment and completion of housing needs or void property reports where relevant.
• Undertake service user/carer reviews periodically and as required against outcomes.
• Ensure clients are aware of processes in changing support, raising concerns about providers, complaints processes and awareness of safeguarding.
• Identify debt management concerns during interventions and raise as appropriate in partnership with the Financial Assessment Team and Debt Recovery.
• To recognize where social work or occupational therapist (or other professional) involvement is required.
• To undertake regular risk assessments and help service users devise risk management strategies.

Knowledge and Skills:

• Of support planning and personalised outcomes, and how mental illness impacts on the lives of individuals and their families.
• Of key statutes and guidance underpinning adult social care for mental health service-users.
• Knowledge of preventative and reablement approaches that improve independence.
• Understanding of safeguarding, deprivation of liberty, and dignity in care as applicable to vulnerable adults using social care and health services.
• Knowledge of the physical and psychological needs of vulnerable adults and their carers.
• Knowledge of the role of social workers, occupational therapists and other professional staff within the health and social care context.
• Ability to assess and manage the range of risks that mental health service-users may experience.
• Ability to form collaborative relationships and work in partnership with service users, carers and colleagues.
• Ability to work within a pressured environment using time effectively to meet deadlines and individual performance targets.

Required:

• Evidence of formal development within the field of health or social care, to equivalent of NVQ 3 level, or equivalent experience.
• IT skills across a range of systems and tools e.g.social care client database, e-mail, internet based programmes, word processing.
• Strong literacy / numeracy skills and report writing skills.
• Must have Enhanced DBS.
• Extensive experience of working in a health or social care environment.
• Extensive experience in working directly with mental health service-users and their carers.
• Experience of promoting service user independence using a empowering strengths-based approach.

If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)