Case Management IT Support Analyst

Computerworld Personnel Ltd; Portishead, Bristol, Cheltenham; On-site; GBP 36,000; Full time

Job summary

A leading company is seeking a Case Management IT Support Analyst to provide technical support across multiple sites. The role involves maintaining IT systems and assisting with software updates, ensuring effective use of resources. Benefits include a competitive salary, pension scheme, and generous holiday allowance.

Benefits

Pension scheme

25 days holiday

Shutdown days at Christmas

Bank Holidays

Birthday off

Qualifications

• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.

Responsibilities

• Support case management scripting and troubleshoot issues.
• Provide first-line technical support to staff.
• Assist with the setup and configuration of peripheral equipment.

Skills

Communication

Time Management

Problem Solving

Teamwork

Initiative

Tools

Microsoft Windows

Microsoft SQL Server

Microsoft 365

VMware

Job description

Case management IT Support Analyst - up to £36,000

I am seeking a case management IT Support Analyst to work on-site across 5 different sites for a well-known client based in the Devizes area.

The right candidate will be part of the IT team, assisting with the implementation, maintenance, and control of IT systems within the office at all locations, as directed by the departmental manager. Additionally, the role involves supporting the IT systems and software developer in updating and recommending changes to the case management systems.

Benefits of this role include:

• Salary up to £36,000
• Pension scheme
• 25 days holiday
• Shutdown days at Christmas
• Bank Holidays
• Birthday off

Key Responsibilities include:

• Support case management scripting, troubleshoot issues, and identify areas for process improvement.
• Provide first-line technical support to staff, ensuring effective use of IT resources.
• Assist with the setup and configuration of peripheral equipment.
• Support staff training on operating systems, software packages, and applications.
• Maintain positive working relationships with colleagues and supervisors.
• Perform additional duties as assigned by the departmental manager, with formal review if duties change significantly over time.

Essential skills needed:

• Ability to work independently with minimal supervision
• Proficient keyboard skills and solid computer knowledge
• Professional and friendly telephone manner
• Strong verbal and written communication skills
• Capable of using initiative and working effectively within a team
• Skilled at prioritising tasks and managing time efficiently
• Eager to develop and expand technical knowledge
• Remains calm and composed under pressure
• Well-organised with strong time management skills
• Detail-oriented and focused
• Keeping up to date with current IT trends and advancements

Desirable skills include:

• Lexis Nexis Visual files
• SOS Practice Manager / Connect
• Microsoft Windows operating system
• Microsoft Windows Servers
• Querying Progress or Microsoft SQL Server databases
• Microsoft Active Directory
• Microsoft 365 and Azure online services
• Server virtualization (e.g., VMware or Hyper-V)
• Smartphone apps (e.g., Apple / Google)
• Anti-Virus / Malware services
• Web Filtering
• LAN/WAN
• VoIP Telephone services
• Business printing services

If you are interested in this position, please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specializing in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology, and Service & Sales sectors.

Please note, due to high application volumes, we can only respond to applicants whose skills & qualifications match this role. No discrimination intended under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, as an Employment Business.