Case Maintenance Operations Lead

Cbes; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A renowned engineering services provider seeks a Case Maintenance Operations Lead in Manchester. The role involves managing refrigeration maintenance operations across various clients, ensuring compliance with service standards. The ideal candidate will have strong supervisory skills in a customer-focused environment, complemented by a background in cleaning operations. Competitive salary and exciting benefits are offered.

Benefits

33 Days Holiday (Including Bank Holidays)

Private Pension

HealthShield Cashback Plan

Employee Discount Platform

Employee Value Awards

Access to Costco Membership

Mental and Physical Health Services

Electric Car Scheme

Discounted Bus Travel

Qualifications

• Experience supervising medium sized teams is essential.
• Background in cleaning operations is required.
• Demonstrable handling of performance issues within a team environment.

Responsibilities

• Manage the refrigeration case maintenance program across multiple clients.
• Lead and support teams with regular communication.
• Conduct store visits and validate maintenance tasks.

Skills

Supervision

Customer Focus

Management

Education

Full Driving License

Job description

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Job Title: Case Maintenance Operations Lead (Refrigeration)

Location: North

Contract Type: Permanent

Working Hours: 45 hours per week - (Night Shift) (Monday – Thursday 18:00 – 05:30)

Salary: Competitive

We have an exciting opportunity for an experienced Case Maintenance Operations Lead to join our team, working across the City Facilities Management group.

The purpose of this role is to carry out a lead the predetermined refrigeration case maintenance programme in line SLA across all City Clients in your determined region. You will provide supervision and day to day management / support of the regional case maintenance teams within your defined area of responsibility.

You will be responsible for managing both your technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels.

Key Responsibilities

• Conduct regular validation store visits and ensure case cleans are properly validated in IT systems.
• Create remedial reports for each PPM and inform the National Manager of necessary actions.
• Coordinate activities and administrative tasks of Case Maintenance Team Leaders in your area.
• Act as the primary operational contact and escalation point for your teams.
• Complete appraisals and deliver training for Case Maintenance Teams within your area.
  
  

Financial Responsibility

• To carry out work in the most cost-efficient manner.
• Ordering of materials to an agreed limit
  
  

People Responsibility

• Represent the company professionally and build strong relationships with team members and leaders.
• Lead and support Case Maintenance Teams through regular communication and visible leadership.
• Manage performance, conduct, recruitment, onboarding, probation reviews, and absence processes.
• Handle disciplinary, grievance, and colleague development matters as needed.
• Serve as the main contact for Case Maintenance Teams and deputise for the National Manager when required.
  
  

The Ideal Candidate

• A cleaning background is essential.
• Supervision of a medium sized team is essential.
• Demonstratable experience of dealing with performance / conduct issues within a team environment.
• Holds a full driving license.
  
  

What We Offer

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

• 33 Days Holiday (Inc. Bank Holidays)
• Private Pension
• HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
• OneCity – Employee Discount Platform
• Employee Value Awards up to the value of £250
• Access to Costco Personal Membership Subscription
• Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
• Electric Car Scheme (Criteria Applies)
• First Bus Commuter Club – Discounted Bus Travel

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction

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