Case Handler Lead

Financial Conduct Authority; Leeds; Hybrid; GBP 59,000 - 70,000; Full time

Job summary

Join a leading financial regulatory body as a Case Handler Lead, managing complex case processes and engaging with various stakeholders. This pivotal role offers career progression opportunities while enhancing your leadership and analytical skillset in a dynamic environment, all within a supportive and flexible workplace culture.

Benefits

25 days holiday plus bank holidays

Hybrid working arrangements

Private healthcare

Non-contributory pension

Life assurance

Income protection

Flexible benefits scheme

Qualifications

• Experience in a similar case management role and understanding of stakeholder management.
• Strong written and verbal communication skills.
• Ability to manage and prioritize workload effectively.

Responsibilities

• Manage and progress a portfolio of cases through governance processes.
• Provide case management and support services to stakeholders.
• Prepare management information and analyze case pipelines.

Skills

Stakeholder Management

Case Management

Communication

Time Management

Judgment

Team Collaboration

Education

Experience in case management

Job description

Title – Case Handler Lead

Division – Corporate Governance

Salary - National (Edinburgh and Leeds) ranging from £59,100 to £70,000 and London £64,900 to £76,500 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .

The DMCS is part of the Corporate Governance Division, a busy and dynamic division working at the centre of the FCA, led by the Company Secretary. The division’s key responsibilities include supporting the FCA and PSR Boards and Committees, their Decision-Making Committees, the FCA’s Executive Committees, and the Independent Panels. Our stakeholders include the FCA Chief Executive and Chair, executive directors, FCA and PSR staff, Boards and committees, and the independent panels. We support them by:

• Facilitating efficient and effective governance

• Managing relationships with the wider FCA and PSR

• Undertaking analysis and providing technical advice

• Ensuring that decisions and inputs are recorded and considered or acted upon

The DMCS also provides case management support, professional business support and advice to Executive Decision Makers (EDMs) within Enforcement, Authorisations and Supervision. It ensures the efficient and effective operation of EDM cases, processes and procedures.

What will you be doing?

• Managing and progressing a portfolio of cases through the RDC or EDM case journey, in line with relevant processes and best practice guidelines. This will include triaging new cases, managing competing deadlines and timetables, conducting conflict checks, ensuring bundles are complete, acting as a single point of contact internally and externally (including managing correspondence with subjects and case teams), liaising with case teams / legal advisers and assisting the panel chairs on relevant matters

• Providing case management and related support services to the RDC, DMCS Manager, other committees and decision-makers, as needed

• Working effectively and proactively with the team’s stakeholders, including committee members, taking responsibility for managing internal and external relationships

• Preparing regular management information and analysis (MI) to assess the case pipeline

• Contributing to the continuous improvement of internal processes and procedures

• Promoting the work of the RDC, DMCS team and the Corporate Governance Division through overseeing, preparing and delivering tailored training

What will you get from the role?

• An insight into the operation of the decision-making committees of the FCA and PSR

• An opportunity to progress your leadership skills through supervising / line managing junior team members

• An opportunity to work on high-profile matters and contribute to outcomes in enforcement cases, whilst helping to ensure the fairness of our decision-making processes

• Exposure to a wide range of stakeholders at all levels, both within and outside the FCA

• Working as part of a high-performing team and developing and enhancing your skillset

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Experience in a similar case management role and experience with case management systems

• Experience of strong stakeholder management skills, including engaging at a senior level both in person, written and verbally

Essential

• Strong written and verbal communication skills, with the ability to explain issues succinctly and with clarity. Experience in workload prioritisation and time management, both individually and across a team

• Sound judgement, with the ability to made logical and timely decisions, cutting through complexity and seeing the big picture

• Strong relationship management skills and able to identify and manage internal and external stakeholders, collaborate effectively and adapt communication style to achieve outcomes and influence in both formal and informal teams

• A team player with a positive, proactive approach and outlook to their work. Experience of motivating others, mentoring and coaching less experienced team members, sharing knowledge and giving high-quality feedback

• Commitment to high standards and motivated by challenges, responding positively to them, with a flexible approach to change and an ability to adapt working styles accordingly

• Knowledge of the impact of regulation on the UK financial system and a good understanding of the RDC’s role

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our X role.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)

• Life assurance of eight times your basic salary

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Lead Associate – Regulatory

• Advert Closing Date:22nd June at 23:59pm

• CV Review/Shortlist: 24th June

• Competency Based Interview including Case Study Assessment: W/C 30th June

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact Rumana Hussain at [e-mail]

Applications must be submitted through our online portal. Applications sent via

email will not be accepted.