Case Handler - Account Executive

Marston Holdings; Camberley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading judicial services company in Camberley is seeking a Case Handler to manage ongoing cases efficiently. You will need excellent communication skills and the ability to handle a varied workload. The role offers a performance-related bonus, generous holiday allowance, and a variety of staff benefits in a vibrant office environment.

Benefits

Discretionary monthly bonus

25 days holiday + Bank Holidays

Enhanced Maternity and Paternity Package

Healthcare Cash Plan

Pension Scheme

Staff discounts on shopping and travel

Responsibilities

• Review existing caseload with team support.
• Contact customers and clients by phone and email.
• Liaise with enforcement team on case inquiries.
• Work to deadlines for service efficiency.
• Engage in report writing and invoicing.

Skills

Excellent communication skills

Confidence and persistence

Ability to manage varied workload

Strong team player

Job description

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Client:

Marston Holdings

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ef707dd8967c

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Account Executive - Case Handler Camberley, Surrey

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

Are you a people person? Do you enjoy keeping busy, managing a varied workload and striving for success within a team? Are you looking to start your career in a vibrant, dynamic and rapidly-growing office? Then this could be the role for you!

As a Case Handler, you will look after our ongoing cases on behalf of our clients and customers. You will be responsible for ongoing communications over telephone and email, working towards set targets to ensure cases are handled efficiently and effectively.

What you will be doing:

1. Reviewing an existing caseload with the support of your team
2. Contacting customers and clients by telephone and email, and ensuring communication between the two
3. Liaising with our enforcement team to ensure caseload enquiries are being followed up
4. Working to deadlines to ensure the most efficient services are provided
5. Report writing/invoicing

What we are looking for:

• Excellent communication skills
• The ability to approach situations with confidence and persistence
• The ability to manage a varied and, at times, busy workload
• A strong team player

What's in it for you?

• Discretionary monthly bonus scheme, paid dependent on performance
• 25 days holiday + Bank Holidays
• Enhanced Maternity and Paternity Package (subject to eligibility criteria)
• Healthcare Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
• Pension Scheme

If this sounds like the job for you, please apply and a member of our recruitment team will be in touch. New starters will be subject to clearance through the Disclosure and Barring Service. The post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, considering all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.