Case Handler

ExamWorks Group; Bolton; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training and development

Career progression opportunities

Supportive team environment

Employee wellbeing initiatives

Company benefits package

Job summary

Premex in Bolton is seeking a dedicated Case Handler to manage medical-legal claims and deliver exceptional service to clients. You will progress cases from instruction through to report delivery, liaising with injured parties, solicitors, medical experts and clients to ensure timely, accurate outcomes.

In this busy role you will book appointments, provide clear information on timelines, and maintain comprehensive case records.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service experience.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities.
• Confidence with systems and databases.
• Proactive and solution-focused mindset.
• Ability to work independently and in a team.

Responsibilities

• Progress medical legal claims from instruction to report delivery.
• Liaise with injured parties, solicitors, medical experts, and clients.
• Book medical appointments and ensure accessibility for customers.
• Provide clear information on appointment availability, waiting times and report turnaround times.
• Ensure experts receive relevant documentation for court-ready reports.
• Handle inbound/outbound calls, emails and correspondence professionally.
• Maintain accurate records and update internal systems.
• Monitor case progress and meet key deadlines.
• Work towards individual and team performance targets.
• Identify opportunities to improve processes and customer experience.
• Escalate complex cases when appropriate.

Skills

Communication skills

Customer service

Attention to detail

Multi-tasking

Systems proficiency

Proactive approach

Team player

Tools

Database systems

Job description

Case Handler

Bolton office BL6

Full time Permanent

£25056 - £25956

Join Premex and Make a Difference

Premex is one of the UK's leading providers of independent medical reporting and rehabilitation services. We are looking for a highly organised and customer-focused Case Handler to join our Operations team and play a key role in managing medical legal claims and delivering outstanding service to our clients.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities, and communicating with a wide range of stakeholders.

What You'll Be Doing

As a Case Handler, you will be responsible for progressing medical legal claims from instruction through to report delivery, ensuring cases are handled efficiently and in line with service level agreements.

• Managing and progressing medical legal cases to agreed deadlines.
• Liaising with injured parties, solicitors, medical experts and clients.
• Booking medical appointments, ensuring convenience and accessibility for customers.
• Providing customers with clear information regarding appointment availability, waiting times and report turnaround times.
• Ensuring medical experts receive all relevant documentation to produce court-ready reports.
• Handling inbound and outbound calls, emails and correspondence professionally and efficiently.
• Maintaining accurate records and updating internal systems.
• Monitoring case progress and ensuring key deadlines are met.
• Working towards individual and team performance targets.
• Identifying opportunities to improve processes and enhance customer experience.
• Escalating complex cases or issues where appropriate.

What We're Looking For

• Excellent communication skills, both written and verbal.
• Strong customer service experience.
• Exceptional attention to detail and organisational skills.
• The ability to manage multiple tasks and competing priorities.
• Confidence working with systems and databases.
• A proactive and solution-focused approach.
• The ability to work effectively both independently and as part of a team.

Previous experience within a case handling, administration, claims, legal support, healthcare administration or customer service environment would be advantageous but is not essential.

Why Join Premex?

At Premex, our people are at the heart of everything we do. We offer a supportive and collaborative environment where employees are encouraged to develop and grow their careers.

Benefits Include:

• Competitive salary
• Comprehensive training and development
• Career progression opportunities
• Supportive team environment
• Employee wellbeing initiatives
• Company benefits package