Case Examiner Extensions Coordinator

nmc; Greater London; Presencial; GBP 31 000 - 34 000; Tempo integral

Resumo da oferta

NMC is seeking a diligent Case Examiner Coordination and Administration Assistant on a fixed-term basis to support the extensions mailbox service and case management tasks in a busy regulatory environment in London.

You will handle correspondence, draft letters, coordinate submissions, and liaise with stakeholders, delivering timely, accurate updates while maintaining high standards of customer care and IT proficiency.

Qualificações

• Excellent communication skills with an ability to prioritise workload.
• Strong IT skills and ability to use standard office software efficiently.
• Proactive and problem-solving approach with attention to detail.

Responsabilidades

• Coordinate the extensions and submissions mailbox and ensure timely responses.
• Provide support with case management and drafting expectations as needed.
• Prepare and send letters and updates to stakeholders.
• Assist in updating the NMC register and case management system.

Conhecimentos

Communication

IT skills

Attention to detail

Teamwork

Ferramentas

Microsoft Office

Email systems

Descrição da oferta de emprego

**This is a fixed term opportunity, set to end the 18th of October 2027**

About the team

The Case Examiner Coordination and Administration Team supports the Case Examiners (CE), by producing and sending customer service updates and case examiner decision letters by secure email, including decisions letters, recommendations, or further investigation. They are further responsible for updating the NMC register and progressing cases through the case management system. Our role is to support excellent standards of customer care by demonstrating efficiency, engagement, technical proficiency and whilst holding a good eye for detail.

About the role

This is an exciting opportunity to join a team that supports, embraces, and demonstrates the key values of the NMC. The successful postholder will join CE business unit and provide a comprehensive coordination support to the extension mailbox service whilst working alongside the business manager, the coordination team and the administration team. You will coordinate your work to prioritise the extensions and submissions mailbox and ensure that all requests, queries and submissions are dealt with in a timely and professional manager. You are further expected to support with case management and drafting expectations in times of required need.

About you

You will have excellent communication skills with an ability to prioritise own workload and experience of working in an office environment and as a team. You will be able to work with a wide variety of people at all levels and have an understanding and appreciation of interacting with key stakeholders. You will have a focused approach to delivering results and a proactive and problem-solving approach to tasks. You will demonstrate excellent IT skills and pay close attention to detail in all your work to ensure its accuracy. You will be committed to working collaboratively as part of a busy and fast paced team and demonstrate excellent communication and collaborative skills.

Salary Details

• London - £30,587 - £33,985
• Edinburgh - £28,445 - £31,606