Case Coordinator - West iToCH

NHS; Helston; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare provider in Cornwall is looking for a Case Coordinator to join their team in Helston. The role involves managing non-urgent referrals, supporting clinical staff, and ensuring timely discharge for patients. Qualified candidates should have good interpersonal and communication skills, as well as a Level 4 qualification in health or social care. This position offers the chance to develop skills in a supportive environment.

Benefits

Structured in-service training programme

Supportive working environment

Opportunity to develop skills

Qualifications

• Sound administrative experience is essential.
• Relevant health service experience is preferred.

Responsibilities

• Coordinate care for patients with timely interventions.
• Liaise with health and social care professionals.
• Track progress of patients through the system.

Skills

Good interpersonal skills

IT skills

Excellent communication

Organisational skills

Education

Level 4 qualification in administration, health or social care

Job description

Overview

The closing date is 07 October 2025. This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: Cornwall Foundation Trust, Royal Cornwall Hospitals NHS Trust, Cornwall and Isles of Scilly Integrated Care Board. If you do not currently work for one of these NHS organisations, your application will not be considered at this time. An exciting and rewarding opportunity has arisen for a Case Coordinator to join the team in the West Integrated Transfer of Care Hub (iToCH). Currently based in Helston Community Hospital. There would be an expectation for you to hot desk and shadow staff during your induction at Camborne Health Office and Penwith Health Centre. You will play an important role in supporting clinical staff with admission avoidance, arranging community support, case managing non-urgent referrals and facilitating safe and timely discharge from the acute and community hospitals for patients.

This is an ideal opportunity for an enthusiastic and dynamic individual. You will need to have good interpersonal skills, IT skills and possess excellent communication and organisational skills.

We will offer a supportive working environment in which to continue to develop your skills and knowledge in patient flow through a structured in-service training programme, appraisal, and supervision systems.

Main duties of the job

• The aim of the post is to achieve a collaborative approach to progression of community referrals and at times hospital discharges. To ensure that patients receive quality care by the right service in a timely manner.
• The Case Coordinator will ensure that patient\'s needs are addressed, based on the referral, and coordinate their care in the most timely and effective way, utilising all the available resources and capacity.
• The Case Coordinator will obtain information from health and social care professionals, patients and family or carers (as appropriate) to track the progress of patients through the system and ensure quality care delivery.
• The post holder will maintain communications with the team or referrer of any problems regarding timing of interventions, including equipment ordering/delivery and organisation of on-going care.
• The Case Coordinator will liaise with other agencies and departments, to provide efficient and effective communication to ensure efficient care delivery.
• The post holder will develop working relationships with community health and social care teams to enable them to support

You will help provide a seamless service for the people we serve which will include cross boundary and collaborative working with the multi-disciplinary team, along with colleagues in Adult Social Care and other outside agencies in the community setting.

About us

We\'re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people\'s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you\'ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people\'s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education / Qualifications and Relevant Experience

• Level 4 qualification in administration, health or social care, or equivalent knowledge or experience
• Sound administrative experience
• Relevant experience within the Health Service

Skills and Aptitude

• Excellent verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cornwall Partnership NHS Foundation Trust