Case Administrator

Leicestershire Police; Leicester; On-site; GBP 22,000 - 29,000; Full time

Job summary

Leicestershire Police seeks a Case Administrator to prepare case files for multiple teams while managing internal and external inquiries. The role requires excellent communication skills and the ability to work in a confidential setting. Join us and make a positive difference in policing!

Qualifications

• Excellent verbal and written communication skills.
• Experience using computer databases to accurately input and extract information.
• Experience working in a confidential and sensitive setting.

Responsibilities

• Processing minor offences to ensure files are produced.
• Interacting with a range of stakeholders about sensitive matters and conflicts.
• Gathering additional information and referring complex files to a Case Builder.

Skills

Communication Skills

Database Management

Confidentiality

Job description

Make a positive difference and help bring offenders to justice.

As our Case Administrator, you’ll play a key role in preparing case files for multiple teams and managing both internal and external enquiries. You’ll also provide essential guidance on a variety of offences, with public enquiries handled via telephone.

Your responsibilities include:

1. Processing minor offences to ensure files are produced.
2. Interacting with a range of stakeholders about sensitive matters and conflicts.
3. Gathering additional information and referring complex files to a Case Builder.

Requirements:

1. Excellent verbal and written communication skills.
2. Experience using computer databases to accurately input and extract information.
3. Experience working in a confidential and sensitive setting.

What’s in it for you?

At Leicestershire Police, we aim to create a supportive environment. We offer a range of rewards and benefits to our employees.

Next steps:

Please click APPLY to complete your application, demonstrating how you meet the essential and desirable criteria by showcasing your skills and experience.

We’ve provided application guidance and details about the recruitment process to support you.

• Vacancy closes on Tuesday 30th July at 23:55.

If you'd like to discuss how we can support you throughout the recruitment process and your career with us, contact the Talent Acquisition Team at: [e-mail].

Who We Are:

Leicestershire Police’s mission goes beyond patrolling streets. Our dedicated team of professional and support staff behind the scenes is vital to our success. People like you contribute significantly to policing in Leicestershire.

To learn more about how you can make a difference, visit our careers website.

We value diversity and inclusion, encouraging applications from underrepresented and neurodiverse backgrounds to reflect the communities we serve.