CAS Clinical Navigator - Medway

South East Coast Ambulance Service NHS Foundation Trust; Gillingham; On-site; GBP 46,000 - 53,000; Full time

Job summary

An established industry player in urgent and emergency care is seeking a CAS Clinical Navigator. This full-time role offers an exciting opportunity for experienced nurses or paramedics to step into leadership while ensuring the safety and quality of care for patients. As a key figure in the IUC Contact Centre, you will oversee clinical resources, mentor junior staff, and manage various operational aspects. Join a dedicated team committed to excellence and make a real impact on patient care in your community. If you are ready to take your career to the next level and contribute to a vital service, this position is perfect for you.

Benefits

Flexible working arrangements

Family friendly policies

Staff engagement networks

Support for staff from different backgrounds

Qualifications

• Registered Nurse or Paramedic with leadership skills required.
• Experience in clinical management and decision support systems is essential.

Responsibilities

• Provide leadership and support to staff in the IUC Contact Centre.
• Ensure clinical safety and manage performance and quality assurance.

Skills

Clinical Decision Support Systems

Leadership

Communication Skills

Mentoring/Training

Numeracy and Literacy

Education

Registered Nurse or Paramedic

Post Registration Qualification (3+ years)

Job description

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

Clinical Assessment Service (CAS) Clinical Navigator

Full Time 37.5 hours per week.

Band 7 - £46,148 - £52,809+ NHS Agenda for Change Section 2

Are you an experienced and Registered Nurse or Paramedic looking for a different way to use your skills or are you looking for your first leadership role?

We are looking to recruit a CAS Clinical Navigator (CCN) within our IUC Contact Centre in Gillingham, Medway.

Main duties of the job

As a first line manager, the post holder will be a focal point for staff; providing advice, guidance, motivation, direction and leadership as well as managing rotas, sickness and welfare issues.

Additionally, the post holder will also be expected to fulfil the duties of a Clinical Advisor, and be responsible for Call Audit, clinical decision support use, performance management and clinical quality and governance issues relating to their teams.

CCN’s must provide clinical supervision for the NHS Pathways or Pathways Clinical Consultation Support (PaCCS) call triage system. The post holder must be fully licenced and qualified in or be willing to commit to, and successfully complete the full training and mentoring package for either system, and if trained in PaCCS must also complete the Call Handler Support Module.

Applicants must also have excellent communication skills that are adaptable to be able to influence and support direct line reports and form an integral part of the IUC team.

Working for our organisation

We are looking for the following:

• Permanent full-time contracts
• Rotas that include working weekdays, late afternoon into evenings, Saturdays and Sundays

Please note, this is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.

Detailed job description and main responsibilities

The CAS Clinical Navigators are responsible for the oversight and management of safety and risk to our patients within our IUC Contact Centres.

A key part of the role is to maintain oversight of the Trust’s awaiting patients, with the capability of managing IUC clinical resources to provide clinical safety assurance and risk mitigation to our patient’s.

Please see attached Job Description for full duties and responsibilities.

Person specification

Knowledge

• High level of current clinical knowledge (Nursing, Paramedic /HCPC or other relevant clinical background)
• Minimum of three years’ post registration qualification as a paramedic/nurse (or equivalent relevant experience)

Skills

• Ability to mentor/train junior staff and a commitment to sharing knowledge and skills
• Demonstrates a high level of numeracy and literacy through written and verbal communication

Experience

• Experience of leading and developing a team of clinicians
• Ambulance or acute or chronic care / Emergency Care or telephone based triage
• Experienced in the use of Clinical Decision Support Systems
• Significant experience in clinical management within 111 Integrated Urgent Care

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

Additional Information

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.

Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.

In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.

Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.

As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.

The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.

We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.

When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Travel Requirements

The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Should you require an application form in an alternative format including large print or braille, please contact [e-mail] stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last three years’ history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.