carrier relations manager - infrastructure UK, Ireland

Colt Technology Services Group Ltd.; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Carrier Relations Manager to lead infrastructure provider relationships across the EMEA region. In this pivotal role, you will manage the on-boarding of vendors, negotiate Master Service Agreements, and drive cost optimization initiatives. Collaborating closely with internal teams, you will oversee the bidding process for network expansion projects while delivering significant cost savings. This is an exciting opportunity to shape procurement strategies and mentor junior team members in a dynamic and inclusive environment. Join a forward-thinking company that values diversity and empowers its employees to make a meaningful impact in the telecommunications sector.

Benefits

Flexible working hours

Option to work from home

Extensive induction program

Opportunities for further development

Global Family Leave Policy

Employee Assistance Program

Internal inclusion & diversity networks

Qualifications

• Experience in vendor management and contract negotiation is essential.
• Strong knowledge of telecommunications and supply chain processes.

Responsibilities

• Manage vendor relationships and negotiate contracts for infrastructure services.
• Identify cost-saving opportunities and deliver procurement strategies.

Skills

Telecommunications Knowledge

Process Improvement

Cost Optimization

Supply Chain Management

Contract Management

Education

Bachelor's degree in Finance

Master's degree in Business Management

Job description

Carrier Relations Manager - Infrastructure UK, Ireland

Job ID: 35101

Job Location: London, GB

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Job Summary

Reporting to the Director of the Infrastructure Management team, this role involves managing a broad portfolio of infrastructure providers within the EMEA region. The senior CRM Infrastructure is responsible for identifying, qualifying, and on-boarding new suppliers for Dark Fibre and Space & Power, as well as developing, negotiating, and obtaining approvals for Master Service Agreements and Framework Agreements. They work in close collaboration with internal operational teams to obtain quotations and negotiate major individual orders. Managing vendor relationships as well as costs during the lifecycle of acquisitions and supporting the business with thematic escalations. Project managing the bidding process for network expansion projects. Deliver material in-year cost savings against their assigned base. Identify cost optimization opportunities and deliver them in close conjunction with Engineering Planning teams. Define the 3-5-year procurement strategy for your area of responsibility and identify and deliver cost-reduction projects. Help supervise, act as primary mentor, and train more junior level CRM roles.

Job Description

Typical tasks and responsibilities will include:

• Selecting and on-boarding vendors – Identify potential vendors and manage the on-boarding of new vendors for dark fibre, co-location space, and power in support of infrastructure projects.
• Developing Master Service Agreements, Contracts, and Purchase Order terms and conditions – Develop, negotiate, and arrange necessary inputs and approvals for Master Service Agreements, Contracts, or Purchase Order terms and conditions, as appropriate in support of dark fibre, co-location space, and power acquisitions.
• Developing and negotiating complex solutions – Work with Sales, Strategy, and CRM to develop bespoke infrastructure solutions, obtain sourcing quotations from vendors for dark fibre, duct, co-location space, and power acquisitions.
• Negotiating costs and placing contracts or purchase orders – Negotiate costs and arrange approvals and trigger the placement of orders for dark fibre, backbone, space, and power acquisitions.
• Project managing the bidding process for network expansion projects, identifying, project managing, and delivering cost-saving opportunities. Contract and cost management during the lifecycle of acquisitions – Manage costs during the lifecycle of dark fibre, co-location space, and power through negotiating revised costs at breakpoints in contracts or as contract terms expire. Collaborate cross-functionally to identify further cost optimization opportunities. Effective management of assigned contract estate and full understanding of ongoing cost liabilities.
• Escalations - Deal with thematic escalations for service delivery, fault management, and payments.
• Invoice & Inventory Validation – Support the Accounts Payable, Finance, and operations functions with invoice and inventory validation from vendors of dark fibre, co-location space, and power acquisitions. Furthermore, own term and cost management.
• Vendor Management - Build and maintain strong relationships at the executive level with our key suppliers of infrastructure services. Hold regular reviews and keep vendors' performance accountable to contractual SLAs.
• Market Development Intelligence – Liaise with Carrier Relations Managers and Pricing Analysts to maintain a broad knowledge of the market, suppliers, regulatory, technology, and pricing trends.
• Vendor Strategy – Define 3-5-year supplier and regional strategy.
• Liaising with Industry Forums on regulated product.

Skills

• Telecommunications Knowledge
• Process Improvement
• Cost Optimization
• Supply Chain Management
• Contract Management

Education

A bachelor’s or master’s degree in Finance, Business Management, or a related field.

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever, and however they want.

We give our people the opportunity to inspire and lead teams and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world for the better.

Diversity and Inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan.
• Trained 60 (and growing) Colties to be Mental Health First Aiders.
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Our Benefits

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.