Carrier and Client Account Manager - Maternity cover

ASDA; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company based in Leeds is seeking a Carrier and Client Account Manager to improve the performance of home delivery services. The successful candidate will manage relationships with clients and carriers, lead projects to enhance customer experiences, and ensure adherence to service level agreements. This position offers a hybrid working model and a comprehensive benefits package, promoting a collaborative workplace culture.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online

Free access to wellbeing services

Excellent parental leave policies

Qualifications

• Experience in client and carrier management.
• Ability to work with 3rd party providers.
• Strong communication and interpersonal skills.

Responsibilities

• Manage relationships with Clients, Drop Ship Vendors, and Carriers.
• Analyze and challenge performance against SLAs.
• Onboard new third-party partners.

Skills

Project management

Client relationship management

Operational problem solving

Financial analysis

Job description

Job Title

Carrier and Client Account Manager - Maternity cover

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

Key Account Sales

Closing Date

9 September 2025

This role will be based across Asda House with occasional travel to Rochdale office and 3rd party sites.

We have an exciting opportunity for someone to join our team as a Client & Carrier Account Manager. As part of this role, you will be responsible for supporting the home delivery of George.com orders through the management of our final mile parcel carriers. You will also support in managing shipments from our Drop Ship Vendors partners, who ship orders direct to customers and our Click & Collect Service.

You will analyse and challenge Client, Home delivery Carriers, DSVs and client performance and adherence to SLAs as well as constantly reviewing how to improve service to our customers. There will also be the opportunity to get involved in some exciting new Click & Collect and Home Delivery development projects to further improve our customer’s experience.

You will be part of a small team that works cross functionally with numerous stakeholders, from Clients, George.com, Contact Centre teams, Fulfilment Centres, Carriers to individual Drop Ship Vendors. You will take ownership of your own projects to onboard new 3rd party partners as well as leading key projects to improve delivery and C&C customer experience.

WHAT YOU’LL BE RESPONSIBLE FOR:

• Managing our Clients, Drop Ship Vendors and Carriers to improve performance and ensure adherence to SLAs
• Work with 3rd party providers to ensure we deliver a high level of service to our customers
• Be the key contact between Clients, Fulfilment Centres and carriers, reviewing trailer collections, forecasts and resolving any operational issues
• Support financial review of delivery spend vs budget, including querying invoices with providers
• Working with George.com team to on-board any new DSVs
• Work with the Service & Contact centre teams (including Exec teams) to resolve any business issues
• Identify and implement new ways of working to improve current processes with Clients, Carriers and Drop Ship Vendors
• Lead new development projects to launch new services and network improvements for customers and clients.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves