Carlisle Kingstown Customer Care - Part Time

McDonald's; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

McDonald's UK is seeking a Customer Care Assistant to be the welcoming face of their restaurants. This role involves engaging with customers, maintaining cleanliness, and ensuring a positive environment. Ideal candidates should possess effective communication skills and a friendly demeanor while thriving in a fast-paced atmosphere.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Ability to connect with customers and make them feel valued.
• Friendly, courteous, tidy, and helpful demeanor essential.
• Must be able to sustain high energy in a fast-paced environment.

Responsibilities

• Engaging with customers and ensuring smooth operation in customer areas.
• Maintaining high cleanliness standards in dining areas and toilets.
• Creating a warm and welcoming atmosphere for customers.

Skills

Effective communication

Teamwork

Customer engagement

Job description

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is our commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We live by these values every day, fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of the customer areas, making children feel welcome, handing out balloons, organising special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. It is your duty to establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

You will be working in a fast-paced, high-energy environment. We are looking for someone with a genuine smile, the ability to connect with customers, and make them feel valued.

Friendly, welcoming, courteous, and helpful behaviour should come naturally. You should work well as part of a team. Effective communication skills, such as attentive listening, face-to-face verbal communication, and maintaining eye contact, are essential. The ability to sustain high energy levels while working efficiently and productively is also required.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.