Cargo Team Leader (Trucking Coordinator)

Swissport; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the aviation services sector is seeking a Supervisor for its cargo unit in London. The role involves managing staff assignments, ensuring compliance with safety standards, and maintaining excellent customer relations. Candidates should have a high school diploma and at least two years of leadership experience, with a strong focus on quality and customer service.

Qualifications

• Minimum of 2 years leadership experience.
• Strong oral and written communication skills.
• Ability to work under pressure.

Responsibilities

• Supervise and allocate staff assignments.
• Ensure compliance with safety and quality standards.
• Report any irregularities and take appropriate action.

Skills

Leadership

Communication

Conflict Resolution

Customer Focus

Quality Awareness

Education

High school diploma or GED equivalent

Tools

Excel

Job description

Overview

JOB SUMMARY

Assist and implement excellent customer service within the cargo unit through the management and co-ordination of import and export cargo through the Cargo warehouse and truck servicing.

Shift pattern: 4 x 4 ( 2 days / 2nights )

Responsibilities

JOB RESPONSIBILITIES

• Supervise/allocate staff assignment.

• Maintain applicable safety and quality standards

• Maintain good relations with customers and airport authorities

• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include team briefings, shift handover meetings and one-to-ones.

• Report any irregularity and take appropriate action

• Ensure compliance with company’s Standard Operating Procedures (SOP) and policies

• Supervisory responsibility over multiple teams

• Any other duties that may be required

• Ensure correct use of safety devices (including PPE), machinery, vehicles and equipment,

only by suitably trained and qualified competent persons, also by means of regular briefings

• Ensure team comply with Swissport procedures

• Escalates decisions that require approval to deviate from Swissport or local procedures to

the Duty Manager

• Ensure that any incident, near miss, unsafe act or condition within their area of

responsibility is immediately addressed and reported

• Ensure that incidents are reported and recorded before end of their shift

Qualifications

QUALIFICATIONS AND COMPETENCIES

• High school diploma or GED equivalent

• Minimum of 2 years leadership experience

• Ability to deal with conflicts

• Have a good understanding of the clerical/reception functions

• Strong oral and written communication skills

• Basic IT skills (Excel)

• Ability to work under pressure

• Customer focus and quality awareness

• High standards in quality and service level agreements

• Must be able to work flexible hours